Discussion topic: £10 one off fee

This message was authored by: Cmac18 · ‎25 Nov 2022

I'm wondering why it costs £10 to get a faster broadband, what do they do for £10

This message was authored by: Highlinder · ‎25 Nov 2022

@Cmac18What speed are you on and what you are you moving to?

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This message was authored by: Cmac18 · ‎25 Nov 2022

I've super fast and looking at ultra fast

This message was authored by: Highlinder · ‎25 Nov 2022

@Cmac18What speed of ultrafast are you going to? 500 or 900?

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This message was authored by: Cmac18 · ‎25 Nov 2022

It will be 75 mb to 145mb

This message was authored by: Highlinder · ‎25 Nov 2022

@Cmac18The one off fee you are talking about is an adminstration fee. Did you not ask for it to be waved when making the order?

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This message was authored by: Cmac18 · ‎25 Nov 2022

No I've not asked as I haven't a lot of time and wait ages on the phone, I tried talking to the robot 🤖 that sent me in here

i was just going to change on the app then saw £10 fee

This message was authored by: Highlinder · ‎25 Nov 2022

@Cmac18It is best to call and ask about these things. To get them to wave the admin fee.

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This message was authored by: Cmac18 · ‎25 Nov 2022

Ok thankyou,

I'll call them as soon as I can

thankyou again

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