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"An Error Has Occured, The Application Must Now Terminate"

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Runner
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"An Error Has Occured, The Application Must Now Terminate"

Attempting to use SKY GO on my PC using the latest version of Firefox.

EVERY channel i attempt to view gives me the same error message "An Error Has Occured, The Application Must Now Terminate"

No error code, no further information or explanation, no subject in the help section relating to this error.

Ive tried everything i can think of, restarted the browser, checked silverlight is enabled, logged in and back out, used google to no avail.

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Researcher
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Re: "An Error Has Occured, The Application Must Now Terminate"

The SkyGo escalation team contcted me this morning and we found a solution....

 

It's a simple mix-up in the time/date stamp. Make sure your LONG and SHORT time stamps match up.

1. Open up your clock down in the right hand corner.

2. Click 'Change date and time'

3. Click 'Change calendar settings'

4. Under the 'Date' tab, make sure your date formats are the same, ie. dd-MMM-yy

 for short,  dddd-MMMM-dd-yyyy for long. MAKE SURE THEY ARE SET TO UK DATES.

5. Done and dusted. My SkyGo works fine now.

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Oracle
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Re: "An Error Has Occured, The Application Must Now Terminate"

Have you try uninstalling sil;verlight, rebooting your PC and installing it once more when Sky Go requests it ?

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Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

I'm getting the same issue. I uninstalled silverlight and still no resolution.

What's the problem Sky?

Researcher
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Re: "An Error Has Occured, The Application Must Now Terminate"

I've had this problem on my pc since having to change fron chrome to firefox so i could install silverlight.

Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

Also receiving this message for the first time.......unsure what to do. Very frustrating.  Help!

 

Runner
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Post 6 of 409
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Re: "An Error Has Occured, The Application Must Now Terminate"

Same here.  Switched to Firefox because SkyGo no longer compatible with Chrome (booo!) and getting this error on Live tv.  Catch up tv seems to work OK.  Very frustrating!

Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

Ever since Chrome stopped supporting silverlight internet explorer and firefox won't play. Come on sky need a solution asap!!

Researcher
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Re: "An Error Has Occured, The Application Must Now Terminate"

I've been getting this error for the last few weeks, when using 'On Now'.

 

IE11, Windows 8.1, Silverlight - all latest versions.

 

The programme plays okay for 30-60 minutes then either shows this error or crashes IE altogether.

 

Extremely frustrating!

Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

Having the exact same issue. Can't help but notice there is a theme with Chrome.  Would be grateful if someone could get me to the bottom of it

Runner
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Post 10 of 409
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Re: "An Error Has Occured, The Application Must Now Terminate"

If I delete my history then I too get this message...I am a mac user, I run update search reset and wait a while.
I have noticed the channel icons are different, this only happens time to time (yesterday no SKY)

Runner
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Post 11 of 409
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Re: "An Error Has Occured, The Application Must Now Terminate"

8 days in and still no reply/update from Sky. Has anyone got a fix for this? I'm running off Safari on a mac and it worked fine until last night, this morning its gone.

 

Any advice for anyone?

 

 

Executive Producer
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Post 12 of 409
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Re: "An Error Has Occured, The Application Must Now Terminate"

Sky won't reply or post directly here as the forum is customer to customer support only, they only moderate and post service announcements.

 

One of my fellow SuperUsers raised this issue with Sky, they have been unable to replicate it in-house so have asked that if you are experiencing this error can you please phone in with the problem so they can gather details.

Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

I've just got this today. Has anyone got a Sky email address for support? or Solved the issue?

Executive Producer
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Re: "An Error Has Occured, The Application Must Now Terminate"

@DEANMCLAGAN1

 

As per my post above yours, Sky have requested people with this issue to phone in so they can gather details. There are no direct contact email addresses for Sky.

Runner
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Re: "An Error Has Occured, The Application Must Now Terminate"

any updates on the problem

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