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SkyQ on Android-No BBC channels

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Oracle
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Post 16 of 30
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Re: SkyQ on Android-No BBC channels

B9FC6014-65D8-4A53-841A-3A55E08DC180.png

 

I don’t know why no one else using the iOS sky Q app cannot remote record but I can. 

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Oracle
Posts: 12,596
Post 17 of 30
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Re: SkyQ on Android-No BBC channels

Hi @best+of+the+best

BBC Not listed on Sky Go app on my Android here.

 

Sky + App yes.

Executive Producer
Posts: 8,928
Post 18 of 30
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Re: SkyQ on Android-No BBC channels

Can confirm there is a menu on the top it TV guide that states watch on IPhone or record to q box. If press the record to box it brings up the bbc channels this when using iOS. Ta
Oracle
Posts: 3,810
Post 19 of 30
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Re: SkyQ on Android-No BBC channels

Strange I am using Android and see watch now or record to box and can record BBC channels I'm currently on holiday so not connected to my home network

Screenshot_20180711-204020.jpg

 

 

 

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_______________________________________________________
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
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Director of Photography
Posts: 3,172
Post 20 of 30
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Re: SkyQ on Android-No BBC channels

I don't have any Android devices, but with the iOS app, yu can choose Watch Now or All Channels. All Channels shows you all the channels including the ones you cannot watch while not connected to the Q box. I just set River City to record one (using cell data) and it worked.

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Oracle
Posts: 12,596
Post 21 of 30
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Re: SkyQ on Android-No BBC channels

Hi @Laing1

Do you have BBC iPlayer on your phone ?  Wonder if this stops them showing on the  Android Sky Q and Sky Go Apps

Oracle
Posts: 3,810
Post 22 of 30
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Re: SkyQ on Android-No BBC channels


@oldfella wrote:

Hi @Laing1

Do you have BBC iPlayer on your phone ?  Wonder if this stops them showing on the  Android Sky Q and Sky Go Apps


Hi @oldfella no, no BBC iPlayer on my phone

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Oracle
Posts: 10,352
Post 23 of 30
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Re: SkyQ on Android-No BBC channels

Hey chaps suspect the difference is the phone app shows the BBC record option but for some reason the tablet app doesnt.

==========================


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Oracle
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Post 24 of 30
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Re: SkyQ on Android-No BBC channels

@oldfella have also checked on my tablet and get the same as below

Screenshot_20180711-211107.png

 

 

 

I may have an Oracle badge but i'm still just a customer

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_______________________________________________________
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
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Oracle
Posts: 12,596
Post 25 of 30
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Re: SkyQ on Android-No BBC channels


@Chrisee wrote:

Hey chaps suspect the difference is the phone app shows the BBC record option but for some reason the tablet app doesnt.


Android Phone version here @Chrisee and No BBC Channels shown in Q App or Go App.   Channels start at 103

 

WiFi off Data only.  

 

Maybe they only show on WiFi but not Data

Oracle
Posts: 3,810
Post 26 of 30
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Re: SkyQ on Android-No BBC channels

@oldfella what version is your app ?? current version is PK 14.2.0.1-700 according to play store which is what mine is 

I may have an Oracle badge but i'm still just a customer

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_______________________________________________________
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
Sky Boxset, multiscreen/UHD, Sky Sports, Sky Cinema
Sky Fibre Unlimited, LG 49SJ 810 V UHD TV
Oracle
Posts: 12,596
Post 27 of 30
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Re: SkyQ on Android-No BBC channels


@Laing1 wrote:

@oldfella what version is your app ?? current version is PK 14.2.0.1-700 according to play store which is what mine is 


Same here @Laing1

Oracle
Posts: 3,810
Post 28 of 30
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Re: SkyQ on Android-No BBC channels

@oldfella that's really strange then.

 

Just asked the wife to look on her phone she has a different phone from me and she still gets the same as I do when selecting all channels there is watch on phone or record to sky box options above the channels

I may have an Oracle badge but i'm still just a customer

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_______________________________________________________
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, Sky Q Hub, all connected by wifi
Sky Boxset, multiscreen/UHD, Sky Sports, Sky Cinema
Sky Fibre Unlimited, LG 49SJ 810 V UHD TV
Oracle
Posts: 9,860
Post 29 of 30
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Re: SkyQ on Android-No BBC channels

Has anyone tried deleting the app and installing it again as I suggested in my very first post to see if it fixes the issue or not?

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Production Supervisor
Posts: 1,029
Post 30 of 30
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Re: SkyQ on Android-No BBC channels


@Dazzasky wrote:

Has anyone tried deleting the app and installing it again as I suggested in my very first post to see if it fixes the issue or not?


Deleted app cleared cache and data then re-installed Sky Q app but as the app defaults to watch on phone when not on home network @Dazzasky no BBC channels were available to remote record.

Obviously my Sky Go app was set to record to Sky Q box and all channels are available with the Sky+ App

So to get the bbc channels on the Sky Q app I need to press record to Sky Q box like @seandouglas2 mentioned and also screen shot by @Laing1 

Thank you @Dazzasky @Laing1 @seandouglas2 👍

 

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