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Issues with TV On Demand Content? Report here

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Runner
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Re: Issues with TV On Demand Content? Report here

Well that makes sense Smiley Surprised sorry it wasn't clear it was a box set. Thanks 

Executive Producer
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Re: Issues with TV On Demand Content? Report here

Yeah I agree it's not very clear. Usually when it says 'On Demand' below the picture in the search results it means it's box sets content. If it says the date/time of broadcast it'll usually be catchup content.

You can also see it's in the box sets menu under the ITV channel.

Runner
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Re: Issues with TV On Demand Content? Report here

I have been trying to watch a new life in the sun which is currently on channel 4 and I cannot get episode 6 and 7 as they are missing from the on demand section I am using a sky+hd box and have tried a reset but cannot get the episodes any info very much appreciated 

Camera Operator
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Re: Issues with TV On Demand Content? Report here

I think channel 4 are just late in uploading them @lynloveskevin

If they don't appear in the next few days, or before episode 8 does appear you can contact channel 4 here:
https://www.channel4.com/4viewers/contact-us
Runner
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Re: Issues with TV On Demand Content? Report here

Thanks for the reply will check in a couple of hours as next episode due 👍

Camera Operator
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Re: Issues with TV On Demand Content? Report here

Just in case they don't appear, episodes 6 & 7 will be repeated next saturday morning at 9 & 10am on 4seven.

See bottom of the page here: https://accessibility.sky.com/tvguide/search/index.html?tvgPageNumber=1&tvgEpisodeID=&tvgShowID=3766...
Runner
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Re: Issues with TV On Demand Content? Report here

Thank you will set my box to record 

Executive Producer
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: World's Evil Killers
Channel: Pick
Series/Episode/s: Series 1, Ep 3
HD/SD or UHD: SD
Platform: Sky+
Subtitles: Missing Also
Issue of The Fault: This episode is missing completely from On Demand and also missing the subtitles too

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Executive Producer
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Post 69 of 203
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: Urban Secrets
Channel: Sky Atlantic
Series/Episode/s: Series 1, Ep 1, 3, 4, 5
HD/SD or UHD: HD
Platform: Sky+
Subtitles: N/A
Issue of The Fault: These episodes are missing in HD from On Demand

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Executive Producer
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Post 70 of 203
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: Gladiators
Channel: Challenge
Series/Episode/s: Series 3, Ep 20
HD/SD or UHD: SD
Platform: Sky+
Subtitles: Also Missing
Issue of The Fault: This episode is missing completely from On Demand and is also missing subtitles

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Executive Producer
Posts: 5,667
Post 71 of 203
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: Celebrity Are You Smarter Than A 10 Year Old?
Channel: Sky One
Series/Episode/s: S2, ep1
HD/SD or UHD: SD
Platform: Sky+
Subtitles: N/A
Issue of The Fault: This episode is missing from On Demand

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Executive Producer
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Post 72 of 203
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: Harry Hill's Tea- Time
Channel: Sky One
Series/Episode/s: Series 1, ep 1
HD/SD or UHD: SD & HD
Platform: Sky+
Subtitles:Also Missing
Issue of The Fault: This episode is missing from On Demand it also has it's subtitles missing

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Executive Producer
Posts: 5,667
Post 73 of 203
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Re: Issues with TV On Demand Content? Report here

Hi,

Programme Details: Ascension
Channel: Sky One
Series/Episode/s: Series 1, ep 3
HD/SD or UHD: SD & HD
Platform: Sky+
Subtitles: Missing
Issue of The Fault: This issue is just for the subtitles missing from the episode for both formats

Regards,

Robbie-SkyHD
Sky Community Forum Oracle 2016 & 2017

Sky+HD with DRX895W & DRX895WL, Entertainment, Box Sets, SkyHD, Sky Sports HD and Cinema HD, Multiroom, iPad Air 2 , iPhone 7 Plus, Apple TV 4K, iOS Public BETA Tester, Sky's Product BETA Tester
Director of Photography
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Post 74 of 203
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Re: Issues with TV On Demand Content? Report here


@ianpaul1 wrote:

Yeah I agree it's not very clear. Usually when it says 'On Demand' below the picture in the search results it means it's box sets content. If it says the date/time of broadcast it'll usually be catchup content.

You can also see it's in the box sets menu under the ITV channel.


On demand is also Catch Up as well as Box Sets. For example, When Grey's Anatomy put up in Box Sets, I searched for it and found it. But, I also found season 14 which was from Catch Up. This is why Sky needs to differentiate from Box Sets and Catch Up. On demand is just too confusing to those without Box Sets.

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Runner
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Re: Issues with TV On Demand Content? Report here

Sky Arts is playing up. I can watch the tv channel but if I go onto catch up it’s hit and miss. Some programs it lets me download - others it says I need to upgrade my subscription!  Why is this happening?? 

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