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Intermittent Broadband service issues

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Staff
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Intermittent Broadband service issues

Hi everyone,

 

In relation to the live issue currently posted on the service status page, below is the list of currently congested exchanges and target resolution dates. This will be updated weekly. 

 

Exchange code

Exchange name

Target resolution by

WNBUC

Buckley

14/03/2012

WNWX

Wrexham

14/03/2012

WNCA

Caernarfon

14/03/2012

WNRWX

Rhosllanerchrugog Rhos Wrexham

14/03/2012

WNRUA

Ruabon

14/03/2012

WNGRE

Gresford

14/03/2012

WNBG

Bangor

14/03/2012

WNLR

Llanon Dyfed

14/03/2012

WNBT

Bethesda

14/03/2012

WNPEG

Penygroes

14/03/2012

WNLGF

Llangefni

14/03/2012

WNHOL

Holyhead

14/03/2012

WNMB

Menai Bridge

14/03/2012

CLBER

Bermondsey

14/03/2012

LNWGN

Welwyn Garden

14/03/2012

SMSX

Stevenage

14/03/2012

SMKO

Knebworth

14/03/2012

SSCIR

Cirencester

31/03/2012

SSHYW

Haydon Wick

31/03/2012

SSSWN

Swindon

31/03/2012

SSTHL

Toothill

31/03/2012

SSSSM

Stratton St Margaret

31/03/2012

SSBBN

Blunsdon

31/03/2012

SSFGN

Faringdon

31/03/2012

SSHGH

Highworth

31/03/2012

SSWGN

Wroughton

31/03/2012

SSSHR

Shrivenham

31/03/2012

EAHWH

Harwich

30/04/2012

EAFRN

Frinton-on-Sea

30/04/2012

EACLN

Clacton on Sea

30/04/2012

EASOS

St Osyth

30/04/2012

NDRAM

Ramsgate

30/04/2012

NDBRO

Broadstairs

30/04/2012

NDCAN

Canterbury

30/04/2012

 

Thanks 

 

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Production Supervisor
Posts: 1,557
Post 2 of 223
50,165 Views

Re: Intermittent Broadband service issues

Laura, might be good to copy this to all BB forums?

 

Ta.

Runner
Posts: 28
Post 3 of 223
50,061 Views

Re: Intermittent Broadband service issues

Can you tell me if there's a problem at the Lowestoft (EALOW) exchange as well because I've been having problems all day I've had to set up my mobile as a wireless access point.

I don't won't to rely on it too much because I'm already close to maxing my monthly usage on my phone contract Smiley Frustrated

Camera Assistant
Posts: 317
Post 4 of 223
49,990 Views

Re: Intermittent Broadband service issues

Hi, no word on the Shrewsbury exchange with this issue of high pings at peak times?

 

Still getting

 

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2    59 ms    59 ms    57 ms  xxxxxxx.sky.com [xx.xx.xxx.xxx]
  3   257 ms   260 ms   229 ms  10.245.184.145
  4   254 ms   251 ms   264 ms  ip-84-38-37-126.easynet.co.uk [84.38.37.126]
  5   271 ms   269 ms   286 ms  212.58.238.189
  6     *        *        *     Request timed out.
  7   228 ms   251 ms   259 ms  ae1.er01.rbsov.bbc.co.uk [132.185.254.46]
  8     *      251 ms   273 ms  132.185.255.134
  9   272 ms   269 ms   260 ms  212.58.241.131

Trace complete.

My Broadband Speed Test
New Viewer
Posts: 1
Post 5 of 223
49,968 Views

Re: Intermittent Broadband service issues

can you please tell me if there are issues in the ts17 area because the last 3 days service has beeb attrocious

Camera Assistant
Posts: 317
Post 6 of 223
49,910 Views

Re: Intermittent Broadband service issues

To all those people asking, this issue is not to do with internet access problems. It is referring to the problem of pings/latency being high during peak time. Internet access is not affected.

My Broadband Speed Test
Runner
Posts: 1
Post 7 of 223
49,755 Views

Re: Intermittent Broadband service issues

Hi. I live in centre of Bristol BS5 Removed. Having issues with broadband for at least 1 1/2 week. Speed is awful, not able to watch even any youtube videos no more...My question is we are paying for a high speed broadband service, how will sky resolve the billing issue as the service is not provided what agreed, will be there any discounts on next bill or ????

At the end it is all about customer service. Isn't it? Also when this issue will be resolved as I can't see Bristol on list and we are having issues.

New Viewer
Posts: 1
Post 8 of 223
49,701 Views

Re: Intermittent Broadband service issues

I live in Rainham Essex and have been having problems, can I know what exchange I fall into? Thanks
New Viewer
Posts: 1
Post 9 of 223
49,474 Views

Re: Intermittent Broadband service issues

I am in Aberdeen and am having broadband problems but it's not on the list of areas affected

Retired Staff Member
Posts: 1,558
Post 10 of 223
28,834 Views

Re: Intermittent Broadband service issues

Hi everyone,

 

If your exchange is not mentioned in the list posted by LauraMac, we do not expect you to be experiencing the issues caused by the congestion.

 

Can I ask that you try the troubleshooting tips in relation to Slow Broadband Speed or if your service disconnects the help page guide for Connection Issues.

 

Please let us know if this helps or if you require any further help.

 

Regards,

Runner
Posts: 1
Post 11 of 223
28,678 Views

Re: Intermittent Broadband service issues

Can you tell me if there are any problem with the (MYSEM) South Elmsall exchange in West Yorkshire ? My parents are getting intermittent broadband and there download speed has dropped.
Runner
Posts: 3
Post 12 of 223
28,645 Views

Re: Intermittent Broadband service issues

Hi

we are on the Haydon Wick exchange, the "congestion" is making xbox live multiplayer unplayable. Your Target resolution by 31/03/2012 is unacceptable, also i called Sky BB Tech support last week as this has been going on for approx 1 month and there was no mention of this problem during the call.

 

What exactly is the problem, please can you be a bit more specific??

Thank you

L

New Viewer
Posts: 1
Post 13 of 223
28,620 Views

Re: Intermittent Broadband service issues

my pings awful at peak times in shrewsbury too, kids on xbox driving me mad...

Runner
Posts: 20
Post 14 of 223
28,600 Views

Re: Intermittent Broadband service issues

Hi, can you kindly update the WNWX exchange to show as Wrexham and not Weston-under-Lizard?

Researcher
Posts: 82
Post 15 of 223
28,568 Views

Re: Intermittent Broadband service issues

The WNWX/Wrexham missname amused me also :-)

 

Can I just say to those responsible at Sky - thank you!

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