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Green telephone light on Sky HD Box constantly

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Runner
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Green telephone light on Sky HD Box constantly

Hi everyone,

The green light underneath the telephone symbol has been on all day on my Sky HD Box. Is this anything to worry about?

What does it mean?

Many thanks for your help.
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Retired Staff Member
Posts: 3,854
Post 2 of 7
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Re: Green telephone light on Sky HD Box constantly

Hi gils71,

 

Thanks for taking the time to post and welcome.

 

You do not need to worry about anything regarding the light being on. This can mean a number off things, for example you box may be doing an update or even a callback.

 

Regards,

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Retired Staff Member
Posts: 3,854
Post 2 of 7
11,476 Views

Re: Green telephone light on Sky HD Box constantly

Hi gils71,

 

Thanks for taking the time to post and welcome.

 

You do not need to worry about anything regarding the light being on. This can mean a number off things, for example you box may be doing an update or even a callback.

 

Regards,

Runner
Posts: 2
Post 3 of 7
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Re: Green telephone light on Sky HD Box constantly

Thank you, the light has gone now.
Runner
Posts: 4
Post 4 of 7
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Re: Green telephone light on Sky HD Box constantly

I have the same problem.it has now been on for over two days. This is the second time it has happened, the first time I turned the box off and on again and it went away.
Retired Staff Member
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Post 5 of 7
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Re: Green telephone light on Sky HD Box constantly

Hi DocPR,

 

If the light has come back on I would suggest a software update, please come back and let me know if the fault returns.

 

Thanks,

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Runner
Posts: 4
Post 6 of 7
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Re: Green telephone light on Sky HD Box constantly

Barry
Didn't manage to do a software update - elsewhere it is suggested that you need to take out the viewing card to make this happen. However turning off the power and back on after a few minutes does seem to have resolved the problem this time. Hopefully it won't return.
Thanks for your help.
Retired Staff Member
Posts: 3,055
Post 7 of 7
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Re: Green telephone light on Sky HD Box constantly

Hi DocPR,

 

Thank you for letting us know this has now been resolved and the steps you took to resolve it.

 

Much appreciated.

 

 

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