sky q miniboxes dont allow me to swtich tv channels

[INKYPA35]

The two skyq miniboxes have started to malfunction. When I switch the tv on it goes to the last channel that I had used but I am now unable to change tv channels on either boxes. I do not get the dropdown menu itemising the different functions.

[GD1]

@INKYPA35  If you've not already tried, have you powered down both minis for 30seconds, then powered back up

[INKYPA35]

Yes, I did switch off the boxes at the mains but that hasn't helped.

My Sky Q box in the living room and two mini boxes have worked well for the last three years. Last week the mini box in a room upstairs began to malfunction – the picture began to freeze. Changing the mini boxes from one room to the other made no difference.  As switching all three boxes at the mains had no effect, I replaced the three existing routers with three more powerful routers (IP link  AV600) which has resulted in a different problem. The main Q box is not affected and plays normally but with the two mini boxes I now need to switch them on manually. This then plays the last station I had been watching but I don’t get the drop down menu to be able to change the station on  the tvs in these rooms.    

[nigea99]

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@INKYPA35 wrote:

Yes, I did switch off the boxes at the mains but that hasn't helped.

My Sky Q box in the living room and two mini boxes have worked well for the last three years. Last week the mini box in a room upstairs began to malfunction – the picture began to freeze. Changing the mini boxes from one room to the other made no difference.  As switching all three boxes at the mains had no effect, I replaced the three existing routers with three more powerful routers (IP link  AV600) which has resulted in a different problem. The main Q box is not affected and plays normally but with the two mini boxes I now need to switch them on manually. This then plays the last station I had been watching but I don’t get the drop down menu to be able to change the station on  the tvs in these rooms.    

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Have you checked the batteries in the remotes ? 

Do the red leds (above the SKY logo) on the remotes flash when you press the ? button

Is your broadband/wifi with SKY or another provider ?