setting up new system

[shoemanpete]

I hope this isn't a silly question.  Just joined SKY and told my TV will be set up on Monday morning.  Do I take it they mean someone is coming to the house or is it done remotely?

[oldfella · Accepted solution]

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@shoemanpete wrote:

I hope this isn't a silly question.  Just joined SKY and told my TV will be set up on Monday morning.  Do I take it they mean someone is coming to the house or is it done remotely?

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Hi @shoemanpete 

If it is Sky Q that is being installed an Engineer will fit a dish and cables and install your Q box.

[shoemanpete]

Thank you yes.  I don't have a dish and It says in the contract any equipment sky supply belongs to me and another para says any loaned equipment belongs to them. He will automatically bring a dish then? 

[oldfella]

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@shoemanpete wrote:

Thank you yes.  I don't have a dish and It says in the contract any equipment sky supply belongs to me and another para says any loaned equipment belongs to them. He will automatically bring a dish then? 

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Hi @shoemanpete 

Sky Q install always includes dish and cabling if not already existing.

Dish and cabling becomes your property and as you say all Q TV boxes are only rented and belong to Sky.   These must be returned to Sky if and when your subscription is cancelled.

[shoemanpete]

Many thanks.