Discussion topic: returned equipment

This message was authored by: ella1457 · ‎24 Aug 2021

Hi

I returned equipement to sky early as we moved out before their packaging arrived, but we forgot to put the account details in with the hub. Now I'm getting all the reminders to return the hub or we'll be charged- and I can't find a way to contact them to let them know we did return it! Any help appreciated

This message was authored by: fizzdisco · ‎24 Aug 2021

@ella1457
Did you keep the proof of posting receipt? Or take a picture of the returns label with the tracking number on it?

This message was authored by: SDR · ‎24 Aug 2021

@ella1457 wrote:

Hi

I returned equipement to sky early as we moved out before their packaging arrived, but we forgot to put the account details in with the hub. Now I'm getting all the reminders to return the hub or we'll be charged- and I can't find a way to contact them to let them know we did return it! Any help appreciated

I've escalated this for you, hopefully someone will be in touch via the forum.

Stuart R

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Discussion topic: returned equipment

returned equipment

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