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Avatar for ella1457
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This message was authored by: ella1457

Message posted on ‎24 Aug 2021 10:17 PM

returned equipment

Hi

I returned equipement to sky early as we moved out before their packaging arrived, but we forgot to put the account details in with the hub. Now I'm getting all the reminders to return the hub or we'll be charged- and I can't find a way to contact them to let them know we did return it! Any help appreciated 

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Avatar for fizzdisco
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This message was authored by: fizzdisco

Message posted on ‎24 Aug 2021 10:43 PM

Re: returned equipment

@ella1457 
Did you keep the proof of posting receipt? Or take a picture of the returns label with the tracking number on it? 

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Message posted on ‎24 Aug 2021 10:48 PM

Re: returned equipment

@ella1457 wrote:

Hi

I returned equipement to sky early as we moved out before their packaging arrived, but we forgot to put the account details in with the hub. Now I'm getting all the reminders to return the hub or we'll be charged- and I can't find a way to contact them to let them know we did return it! Any help appreciated 

I've escalated this for you, hopefully someone will be in touch via the forum.

Stuart R
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