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"Too many devices" ? How many devices are connected to your router?

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Runner
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Re: "Too many devices" ? How many devices are connected to your router?

Just to reply with an update So I’ve switched out the sky router for a netgear basic vdsl modem £40 from amazon and paired it with Bt whole home Wi-Fi setup. 

 

The issues i had have gone 100% proving once and for all that it was the sky q router that was causing my issues.

 

my route won’t be for some people as it was tricky to setup but got there and it’s good.

 

BT whole home Wi-Fi isn’t perfect has its quirks but for £160 for three devices and solid whole house coverage it’s good enough for now until I figure a way to cable a rented house! 

Researcher
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Re: "Too many devices" ? How many devices are connected to your router?

@JBDB have you had any luck getting anywhere with the intermittent network drops? We've had a sky engineer come out who couldn't find anything wrong in the house and I've been struggling to get Sky to admit there's an issue. I've managed to get another engineer to come out but I don't have much hope that they'll be able to sort it out.

Oracle
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Re: "Too many devices" ? How many devices are connected to your router?

Hi @voluntarytoe if you would like some help from the forum post your hub's stats - as explained in the sticky post at the top of the forum. The problem with broadband faults is that many different causes can produce similar symptoms for example line drops can be caused by your internal phone wiring, the line to the cabinet, a dodgy router or indeed on rare occasions something causing electrical interference. 

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Oracles are customers and people too.
Researcher
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Re: "Too many devices" ? How many devices are connected to your router?

@Chrisee thanks for taking a look. My stats are on page 2 of this thread.

Oracle
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Re: "Too many devices" ? How many devices are connected to your router?

Hi @voluntarytoe sorry for taking a while to get back. Your stats are a little weird the download is OK but the upload looks low. That implies you are losing some of the higher frequency bands which can just be a function of the line but may indicate a local issue.

 

How are you connecting to the phone line? One cause of instability with VDSL lines is interference picked up by internal phone wiring so try connecting to the test socket behind the faceplate of your master socket using a line filter this bypasses the internal phone wiring if that works you need to get your internal,wiring sorted. If you dont have a prefiltered master socket fitted by Sky but they will charge you £65 if you are out of contract. That may stop the line drops and increase the upload. 

 

If it doesnt there is an issue as Openreach dont consider the odd line drop as a fault - IIRC it has to be in double figures per day but I maybe wrong. Blaming internal kit is not necessarily wrong as electrical interference can cause lines to drop - keep anything thst can switch in or out away from the hub as tyermostats etc can put out a pulse which knocks the VDSL signals out - again internal phone wiring can be a factor here. 

 

One tip check if there is noise on the phone line if there is report that fault and Openreach have to check it out and in the process often sort the dsl fault.

==========================


Oracles are customers and people too.
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Re: "Too many devices" ? How many devices are connected to your router?

@Chrisee The upload is what we've always gotten and what various broadband checker tests show. Apparently we can't get higher than that. 

 

The router is plugged into a brand new socket that was installed by the Sky/BTOpenReach engineer when we moved here a few years ago, and has been fine up until last April. We had a Sky Engineer come out recently and he checked and verified that everything is as it should be.

 

Nothing is around the hub that is being turned on or off. THe hub is still in the same location as it was several years ago and no other equipment has been placed around it. Assuming it is electrical interference, or at least to rule it out that it isn't, what can be done to avoid it? If the thermostat is putting out a pulse which knocks out the VDSL signal, what can we do to prevent that? (And why would the thermostat only start doing it recently and not since the beginning?) 

 

No noise issues were found on the line when it was tested from what I recall.

Oracle
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Re: "Too many devices" ? How many devices are connected to your router?

@voluntarytoe It can be very difficult to pin down intermittent faults which can cause linedrops. My list was not exhaustive for example interference which is known as REIN is a highly specialised field where Openreach have a team of engineers - the issue is your fault does not approach their threshold level so,they wont investigate. Any mains switch can begin to cause a spark as it wears - the thermostat was an example.

 

All I can suggest is trying to connect the time the line drops to anything else. In the past causes I have heard of include a faulty street light and even a faulty TV in another property. 

 

Your slow upload implies a less than perfect phoneline - impacted in Openreach speech - which could be connected to your fault. 

==========================


Oracles are customers and people too.
Anonymous
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Re: "Too many devices" ? How many devices are connected to your router?


@voluntarytoe wrote:

@Chrisee The upload is what we've always gotten and what various broadband checker tests show. Apparently we can't get higher than that. 

 

The router is plugged into a brand new socket that was installed by the Sky/BTOpenReach engineer when we moved here a few years ago, and has been fine up until last April. We had a Sky Engineer come out recently and he checked and verified that everything is as it should be.

 

Nothing is around the hub that is being turned on or off. THe hub is still in the same location as it was several years ago and no other equipment has been placed around it. Assuming it is electrical interference, or at least to rule it out that it isn't, what can be done to avoid it? If the thermostat is putting out a pulse which knocks out the VDSL signal, what can we do to prevent that? (And why would the thermostat only start doing it recently and not since the beginning?) 

 

No noise issues were found on the line when it was tested from what I recall.


@voluntarytoe

 

Hi

Recently I had a REIN issue in my street, not at my property I hasten to add,  it was the immersion  heater, found by the OR engineer with his REIN detector. We had quite an interesting chat.

As an electical switch/thermostat connects/disconnects there will be an arc of current which over time causes damage to the contacts and makes the situation worse. In the days of Marconi transmissions actually used spark gap transmitters  sending morse code. These transmissions were not tuned, and blatted out over a wide range of frequencies, not a problem then.

 

This site https://kitz.co.uk/adsl/rein.htm will give you more information.

 

 

 

 

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Re: "Too many devices" ? How many devices are connected to your router?

@Anonymous @Chrisee thanks for the replies. Just wondering if there's anything that I myself could do to test whether it might be the electrical interference? For example, connecting router/devices to a UPS, in case that avoids the electrical pulse from interfering. 

 

Other than that, I don't know how to get my point across and actually get Sky/OpenReach to investigate. The fault happens several times per days but at random times.

Oracle
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Re: "Too many devices" ? How many devices are connected to your router?

@voluntarytoe Not really much you can do but keeping a note of the time tge line drops and thinking what could cause it for example drops around sunset it could be a street light and so on. It is more likely to be your home than down the street but as @Anonymous says it can be anywhere - very frustrating. Smiley Happy

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Oracles are customers and people too.
Researcher
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Re: "Too many devices" ? How many devices are connected to your router?

@Chrisee any idea what should I do once/if I find out what the cause is? say for example, I find that it is the thermostat or whatever, causing it to drop out whenever it is turned on. Not like I can replace the wiring in the house if you know what i mean

Oracle
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Re: "Too many devices" ? How many devices are connected to your router?


@voluntarytoe wrote:

@Chrisee any idea what should I do once/if I find out what the cause is? say for example, I find that it is the thermostat or whatever, causing it to drop out whenever it is turned on. Not like I can replace the wiring in the house if you know what i mean


If it was anything is causing a spark (that is what causes the interference) replace it as it is wearing out - sparks are not a good thing you know fires and all that. If your wiring is that bad replacing it is exactly what should be done but dont assume that is the cause unless you can prove it they were just examples of things that can cause line drops. 

==========================


Oracles are customers and people too.
Anonymous
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Post 43 of 60
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Re: "Too many devices" ? How many devices are connected to your router?


@voluntarytoe wrote:

@Anonymous @Chrisee thanks for the replies. Just wondering if there's anything that I myself could do to test whether it might be the electrical interference? For example, connecting router/devices to a UPS, in case that avoids the electrical pulse from interfering. 

 

Other than that, I don't know how to get my point across and actually get Sky/OpenReach to investigate. The fault happens several times per days but at random times.


The article I referred to shows how to trackdown interference with a transistor radio.

Please read that as it can explain the problems far better than me.

If your house is interference clean then it may be further away, also if you are fed by overhead telephone lines, they are more prone to inteference than underground lines.

ADSL  and VDSL use radio waves to get the signal down the line, in a perfect world we would all be on fibre to the property.

 A UPS wont help, I have one on my computer and router, but still had the problem, and as I plot the SNR and connection rate 24/7 I knew exactley when the OR engineer disconnected the house causing the inteference, so I went and told him, and when he checked the line to the exchange it was good.

 

 

Researcher
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Re: "Too many devices" ? How many devices are connected to your router?

My internet is rubbish since I had sky q router and am ready to rip it out of the wall !! I’ve been told I can’t have it here there or basically anywhere except middle of room!! I live in a newish house and have knocked all the walls out so it’s very open plan now ...... I mean honestly i never had this problem with old sky hub (the white one) 

it sounds to me like there is an issue with these routers .... how do I know what version router I have ??? 

 

It keeps dropping off devices even stood next to the bloody thing 

 

Researcher
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Re: "Too many devices" ? How many devices are connected to your router?

Anybody know how to disconnect these one by one as I have lots showing that I know aren’t there anymore as I’ve binned them but they still show ???

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