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This discussion topic is read only Discussion topic: password required on phone?

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This message was authored by: Lupin60

Message posted on ‎22 Apr 2022 05:14 PM

password required on phone?

I need to talk to sky about changing broadband or even leaving completely. Do I really need to give my password on phone?

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎22 Apr 2022 05:16 PM

Re: password required on phone?

Posted by a Superuser, not a Sky employee. Find out more

@Lupin60 

 

Yes, when you signed up you gave a password and a backup security question to help confirm who you are

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎22 Apr 2022 05:21 PM

Re: password required on phone?

Posted by a Superuser, not a Sky employee. Find out more

@Lupin60 
Yes. Same as you would for a chat on here with staff. It's the security password not your password for logging in.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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