Discussion topic: password required on phone?

This message was authored by: Lupin60 · ‎22 Apr 2022

I need to talk to sky about changing broadband or even leaving completely. Do I really need to give my password on phone?

This message was authored by: cookiemonsteruk · ‎22 Apr 2022

@Lupin60

Yes, when you signed up you gave a password and a backup security question to help confirm who you are

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This message was authored by: Daniel0210 · ‎22 Apr 2022

@Lupin60
Yes. Same as you would for a chat on here with staff. It's the security password not your password for logging in.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Discussion topic: password required on phone?

password required on phone?

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