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This discussion topic is read only Discussion topic: overcharged

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This message was authored by: GalinaZ

overcharged

Hi,

I was shocked when I saw my latest bill. First bill it was £39 and then my monthly payment should be £25 but yesterday £43 was taken from my bank account. Can someone explain me why I am overcharged??

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This message was authored by: GD1

Re: overcharged

Posted by a Superuser, not a Sky employee. Find out more

@GalinaZ  Your 1st 2 bills will alwatys be higher, this link exp,ains how billing works if you've just joined/repackaged https://www.sky.com/help/articles/understanding-my-bills

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: GalinaZ

Re: overcharged

Thank you, and yes I know that 1st bill is always higher but why the 2nd is really high as well?

Thank you!

This message was authored by: GD1

Re: overcharged

Posted by a Superuser, not a Sky employee. Find out more

@GalinaZ  Its your 1st 2 bills, not just the 1st one, the link posted explains how this work.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: overcharged

Posted by a Superuser, not a Sky employee. Find out more

@GalinaZ The link provided by @GD1 explains the second bill as well.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: SKY1992bf

Re: overcharged

Posted by a Superuser, not a Sky employee. Find out more

@GalinaZ  This explains why your second bill is higher, taken from link provided by @GD1 

 

Your second bill

We’ll take your second payment approximately 14 days after your first bill was paid, depending on whether you’ve changed your payment due date after your first bill.

Because you pay a month in advance, this covers next month’s bill. Using the example from the first bill:

  • Your second payment would be taken on 4 August and covers the period from 4 August3 September.

If you check your bills in the My Sky app, online or on your Sky box, you might notice that the dates cover more than one month. This is because your second bill includes Sky Broadband and Sky Talk that was switched on since you paid your first bill. For example:

• Your Sky Broadband was activated on 18 July. Your bill covers from 18 July3 August, then 4 August3 September.

You’re now a month in advance with your payments. From now on, you’ll pay for one month at a time on your payment due date.

This bill also includes:

  • any Sky Store rentals or Sky Box Office events.
  • calls charges for calls you’ve made since Sky Talk was switched on, not included in your Sky Talk package.

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