i cant contact sky

[jd+and+coke]

my account is restricted but i need to speak to someone from sky it wont put me through i want to tell them i cant pay it all at once but im paying bits off when i can 

[Daniel0210]

@jd+and+coke 
I’m afraid when your services are restricted any attempt to call Sky will first prompt you to pay what is owed.

Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

Depending on your previous payment history you may be able to pay all but £25 which will then be added to your next bill (although this does NOT apply for a Sky Mobile restriction).

If you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts or promises to pay.

Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may not be instant, especially at a weekend when the banks are closed.

If you have a dispute with Sky over any payment etc, once you’ve done the above you’ll then be able to talk to Customer Services.

[Mark39]

@jd+and+coke you don't need to worry about telling them. They'll accept your payments when you make them.

See Sky's guide here: https://www.sky.com/help/home/your-account/account-my-bills-and-payments/difficulty-paying/billing-a...