apple tv + app on sky Q

[Anonymous]

@Ian+J1000 Sorry you will just have to ring sky as not many have managed to sort it out 

[Ian+J1000]

I got fed up trying to get it to work and as people seem to think that the sound and picture wasn't great anyway I bought an Apple TV on Ebay and managed to get that fired up straight away 

[Julesshoreham]

I have had three same issues. If you go to the Apple TV website on any browser, you can log in from there and manager your subscriptions and payment options.

Hope this helps 👍

[Insey1]

Tried, doesn't work.  App is there however when selected it hangs on the black screen with the Apple TV+ logo.

[Insey1]

Managed to get this sorted today with help from Sky Tech Support, was his first time hearing about the issue.

Steps:

Go to "Settings">

On remote type in 001 and press the select button (centre button of circle)>

Go to (Settings)"Apps" in the drop down>

"Refresh" Apps

You can check the Apps again at this point. 

I found that I had to power down and restart.

This means you have to log into your individual Apps again (Netflix/Prime etc).

This easy to do though, often via onscreen QR code (Prime/Apple tv+)

Once complete you should have access to the Apps including Apple TV+

Good luck.

J-P

[pjm57]

I have successfully downloaded the App. When I watch it through the Sky Q box it causes the Sky Q box fan to go crazy and the programme constantly glitches. If I watch through one of my Sky Mini boxes this does not happen. Can this be fixed?