Who's switching from Q to Stream?

[Jporch316]

@fizzdisco 

Cant wait until you set it up on Monday 

I expect maximum feedback !!!!😂

[jamesrobinson6]

Hi. Please can they add an option to switch OFF HDR so that HDR channels can be viewed with the same amount of colour as you get from other channels. The others are dependent on TV settings. The colour on HDR is so pale it us not watchable.

[fizzdisco]

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@Jporch316 wrote:

@fizzdisco 

Cant wait until you set it up on Monday 

I expect maximum feedback !!!!😂

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I'll try my very best to be as honest as possible... 🤪😁

I'm mainly looking forward to getting some space back under the TV - the Q box just sits there in standby for weeks on end, just taking it up, so I'll be pleased to get rid. 
I am genuinely intrigued to see how Stream performs now as it's been a while and a few software updates since I last played around with a friend's troublesome Glass/puck setup. It was dreadful then so it surely can't be any worse! 
I'm also looking forward to being able to turn the service off & on if necessary over the coming months. Be interesting to see how quickly they try to tempt me back with offers when I cancel after month 1! 
I have to say the ordering process was unexpectedly straightforward. I rang the number on the VIP section of the MySky app, got connected immediately, said I was interested in Sky Stream & was immediately transferred to someone who was more than happy to switch me over. Whole process took about 15 minutes, most of which was taken up with the adviser reading the script about activation/differences between Q & Stream/returning Q box etc.

All in all, so far so painless... the order & new package details are showing up on the MySky app already so I just need the box now. 

[fizzdisco]

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@d2h wrote:

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@fizzdisco wrote:

OK, I've just done the same. 

One puck ordered. £20. Should be delivered Monday. 

31 day rolling contract, ending my Q contract 9 months early. 

I was offered an 18 month contract on Stream so they do seem to be available now if you want to sign up for longer. There was no requirement to switch to it when coming out of the Q contract. 

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@fizzdisco Did they not offer you any extra incentive to sign up for 18 months? Quite why anybody would be wanting to sign up for 18 months with zero incentive is a mystery to me. 

I'll wait until the 18th to see how the land lies. 

But fair play to you and others who have managed to terminate long-term contracts with zero questions asked. I still don't think they thought this one through properly...

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I had no interest in an 18 month contract, regardless of whether it was discounted or not, so I didn't really ask anything about it I'm afraid. 
I was going to wait a while before switching too but figured that they may get a bit stricter after the official launch date, and may stop the early Q contract exit option, unless you take an 18 month Stream deal. 
I agree with you though, it's odd that they were perfectly happy to end my Q contract without question. It is perhaps a sweetener for early adopters... not that we are though, it's already nearly a year old! 

[Jporch316]

@fizzdisco 
@hope you have more luck than me- I ordered a 2nd puck which came today and it won't get past the remote setup screen 

called sky and they tried resetting the puck and poring one of my other remotes but no luck 

They are sending out a replacement !

[fizzdisco]

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@Jporch316 wrote:

@fizzdisco 
@hope you have more luck than me- I ordered a 2nd puck which came today and it won't get past the remote setup screen 

called sky and they tried resetting the puck and poring one of my other remotes but no luck 

They are sending out a replacement !

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Yikes. What a pain. What are they making you do with the duff one? Do you have to hand it back to the DPD driver when your replacement is delivered, like a Q box swap? 

[Jporch316]

Not got that far yet - procedure is callback from the returns team within 24 hours 

[JTeague]

As mentioned previously im a returning customer but for some reason they have sent me return packaging for Sky Q which I sent back at the end of the old contract so something must have triggered on the workflow thinking im migrating from Sky Q.

[Villa19]

 I rang on Friday and had 5  month left on sky q but being moved to stream and paying £58 inc sky sports package and multiroom - was £20 up front for extra puck with first one free . Having read up more about stream I'm in 2 minds as don't want to have to wait ages for catch up to add programmes but they reassured me I could send back at any time in first 31 days for a full refund and return to sky q do we will see how it goes with stream - it will be delivered tomorrow .

No 18 month option was offered but I'm happy with the price , maybe as a vip Customer I got it a bit less ? 

[jamesrobinson6]

I am reverting to satellite too. The service as is is excellent for PQ which I was very surprised about.

But my bill is now in a total mess. I pay my bill on 1st of the month. I have paid for October ok nbsstellite. I had BT sport added and asked for it to be removed on 1 November.

I then paid £28 to cover it. So that account us in credit by £28.

There were two things I was ZNOT told about last Tuesday evening when I asked to have Stream with exactly what I had on satellite - it's equivalent - but I was not told

1 - that my bill for stream would be paid on 17 October - 15 days early

2 BT Sport was added as an 18 month contract that I never asked for.

The only time an 18 month contract was mentioned was for the Sky Stream service itself - to which I said no thank you.

He then said and reassured me I would have the equivalent of what I have now hence why I went ahead with it.

So having paid £101 already in October they want to charge me £73 early - so £174 so far.

Then on 1 November they give me back £87.96 - 2 weeks after I have paid them an additional £73!;

Why the hell could they not just have given me back £14.96? 

Their billing system is a total mess. Pathetic!

So despite me giving a thumbs up to Sky Stream per se - my message is - thanks for messing my bill up without telling me - andThanks but no thanks! (Not until satellite distribution ends). The lady who I spoke to on Wednesday afternoon was very helpful. But the person I spoke to on Tuesday evening I am cross with for not telling me what I describe above.

😠

 

[fizzdisco]

Sky's billing and whole IT system could absolutely do with a complete overhaul. 
The advisor I spoke to yesterday when ordering Stream had to apologise several times because her screens were buffering for an inordinate length of time as the order was put through. 
Whilst I wait for my puck delivery it's also slightly disconcerting to see on My Sky that my 'adventure' with Sky Glass is about to begin. I didn't order Sky Glass. The actual order details show (correctly) that it's just a Stream puck I've ordered, but it's another needless error that is bound to confuse some people if it happens for everyone. 

 

[Villa19]

I think the billing shows as glass until stream officially goes lifecon the 18th then should be corrected 

[Jporch316]

You can change the billing date after the first month on MySky app 

the initial billing date is set based on the date you start the contract as you are ending one contract and starting a new one 

I assume if you go back to q you will have a new billing date based on the start of the new q contract 

[Adam-93]

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@jamesrobinson6 wrote:

Hi. Please can they add an option to switch OFF HDR so that HDR channels can be viewed with the same amount of colour as you get from other channels. The others are dependent on TV settings. The colour on HDR is so pale it us not watchable.

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Hi @jamesrobinson6 , so are you saying it's not possible to watch UHD in SDR?

Our TV isn't great at displaying HDR, so we have our Apple TV set to output 4k SDR only, which works great.

If the Stream only allows UHD in HDR it's not going to be workable for us, unfortunately.

[tychon]

I had this issue with both pucks when I received them last Tuesday, after loads of swapping batteries, moving to different rooms with the remote and then turning the pucks on/off at the plug socket they magically worked. How? I have no idea.

All I know is that the puck I use in my lounge randomly stopped responding today to its remote about 30 minutes ago. Then I went upstairs with it to grab some replacement batteries, put them in and again magically worked. I switched back to the old batteries and it continued to work.

That combined with the flakiness it has introduced to my eARC setup (Sonos Arc + LG C1, existing remotes no longer control volume unless the sky puck is powered on) hasn't been a brilliant first impression.