Where has CNN news gone my box saying no signal for this channel ?

[Mark39]

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@Philipdilip wrote:

No point in rebooting your sky recievers folks its got to be a  problem at skys end after the technical change and then blaming it on customers sky recievers.

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Still working fine here on both CNN and CNN HD, and it's the same signal for everyone, so clearly not a broadcast issue. I remember a similar problem arising before,  not with CNN, after tuning parameters were changed, which caused problems for some with a marginal dish alignment or worn out LNB. That may be what has happened here.

[ASW821]

Mark39,

It's nothing to do with marginal dish alignment. I have excellent reception on all channels with typically 80-90% signal strength. I monitored the CNN signal strength for about 10 minutes and during that time it was at about 50% and occasionally dropping out completely for a couple of seconds resulting in total picture loss.

[Mark39]

@ASW821  well I'm sure you know best. I too monitored both CNN  and CNN HD for around 20 minutes, during which time the signal strength/quality on both was 60/90.

[Anonymous]

I see it now and again when randomly checking it. It's not a channel I watch normally but I check because others are reporting it.

Signal strengths look okay to me - unless this is actually a bad signal?

[ASW821]

@Anonymous 

What signal strength are you getting for the Sky and BBC news channels? Mine is consistently 80-90%

BTW, I was watching CNN around 2:30pm for about 25 minutes with a consistent 60% signal strength and no dropouts at all. This morning I had two dropouts within 10 minutes. It's very unpredictable.

[ASW821]

Anyone manage to report this to Sky yet? Every time I try to call them I'm told there's around an hour long queue!

[Anonymous]

Signal strength and quality are pretty much exactly the same on the other 2 channels. 

[Brown03]

CNN (506) still not working.  Bloomberg (502) also the same issue. When are SKY going to rectify the problem as it's been days now? 

[Annie+UK]

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@Brown03 wrote:

CNN (506) still not working.  Bloomberg (502) also the same issue. When are SKY going to rectify the problem as it's been days now? 

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The satellite signal is the same for everyone in the country, those two channels are working pefectly here so the issue must be at your end

[Chrisee]

@ASW821 first point Sky have nothing to do with CNN transmissions beyond selling them an EPG slot - which they have to do. CNN uplink and buy satellite capacity themselves and are free to air. 

Second point the SD and HD CNN Europe channels are on separate satellite transponders so a technical issue is vanishingly unlikely to be shared between the two channels.  

Last point Sky boxes do not measure signal strength accurately it is a guide and normally measures the signal strength of a single default transponder that carries the epg data not the transponder for the channel chosen. 

if you have an issue with technical quality of channels suggest you contact the broadcaster but given the cost of satellite bandwidth suspect they are cost saving as their income is from advertising not from your subscription.

[Paves]

I wasn’t aware (probably because I’ve never thought about it) that there was a SD CNN channel.  So I went and checked the SD version and found that the ‘no signal’ interlude only occurs for me on HD CNN.

[swilt170571]

Same issue for me also started a couple of days ago.   !   Certainly not a box issue unless it’s only occurring to people on a particular range of receivers.   

[Mark39]

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@swilt170571 wrote:

Same issue for me also started a couple of days ago.   !   Certainly not a box issue unless it’s only occurring to people on a particular range of receivers.   

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No, probably not a box problem. More likely a dish alignment or faulty LNB issue.

[swilt170571]

No I can’t see it being dish or LNB. The date this started happening for me matches numerous others that have also started saying it as well!   

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@Mark39 wrote:

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@swilt170571 wrote:

Same issue for me also started a couple of days ago.   !   Certainly not a box issue unless it’s only occurring to people on a particular range of receivers.   

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No, probably not a box problem. More likely a dish alignment or faulty LNB issue.

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[ASW821]

@swilt170571 

I wonder if this problem only affects Sky+HD users. I'm on Sky+HD.

It might help if everyone with problems could say which type of box they're using.