We are are getting charged doubled when we have merged our accounts together.

[Amisha1jai2]

On the 10th of February, we merged our Sky Broadband and Sky Talk accounts together, however we are still recieving double payments as though the accounts are still separate. We got charged on 21st of February with £47 and on the 23rd of February with £65.06 when we were supposed to be charged on the 23rd only for the merged account. We then got charged twice in March on the 21st with £47 and 23rd with £41.94. We have stopped further payments until matters are clarified and can I request for you to send me a direct debit mend date for the new account. 
Please get back to me as soon as possible, today will be preferable. Thank you.

[Lisa-P1987]

Hi there, Amisha1jai2.  I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Mark39]

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@Amisha1jai2 wrote:

On the 10th of February, we merged our Sky Broadband and Sky Talk accounts together.....

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We're customers here, I'm afraid. 

Can you clarify what you mean by the above? Two different accountholders can't merge their accounts.

[dmy24]

We have now closed the invite due to no reply with 48 hours, if you still require support please let us know 🙂