Discussion topic: Viewing card no longer active

This message was authored by: James+malone · ‎22 Oct 2021

I recently upgraded to sky Q,all was fine until last Wednesday turned on the tv only to be told viewing card no longer active, i followed all the syeps from the help page but to no avail.when the engineer installed his card because mine hadn't arrived in the post yet.

This message was authored by: Melancholic · ‎22 Oct 2021

@James+malone

Have you received your own viewing card yet?

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This message was authored by: James+malone · ‎23 Oct 2021

There engineer used his own card,as mine had not arrived at that stage,mine came inthe post 2 days later.I wonder should i try remove that card and use the new one, although i don't know why the 1st card just stopped working.

This message was authored by: caesarome · ‎23 Oct 2021

You could give it a try. I should imagine the one you were using stopped working as Sky doesn't allow two viewing cards to be active for the same box.

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Discussion topic: Viewing card no longer active

Viewing card no longer active

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