Unable to download on sky q

[Baconboy88]

Got sky installed today and trying to download a programme on catch up but it says I need to upgrade subscription. Have been through the help and all seems set up okay

[MightyQuinn]

Hi @Baconboy88   https://helpforum.sky.com/t5/Sky-Q/Need-to-upgrade-message/m-p/3914965#M493252

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you. 

[Lisa-P1987]

Update – Thanks for chatting to us Baconboy88. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks