Troubleshoot with uploading video on Facebook or Messenger

[Flowerstar]

Hello everyone,

I have moved out in different area last February and my connection with Broadband is fine just I have noticed every time when I try to put video which is durations 1 min and the uploading takes me 35 min to announce.I never had problem with this before in previous place where I lived.I have checked if my wifi slow or there are faulty but all seems good and healthy.My phone is not old and I have bought it this year and I don't know what to do?

[TimmyBGood]

@Flowerstar 

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

If you're on ADSL, upload speed even on the best possible line is seriously limited.

[Flowerstar]

@TimmyBGood 

This is my static and can't see what is my faults?

 

 

[TimmyBGood]

@Flowerstar 

Downstream Connection Speed: 21482

Upstream Connection Speed: 1287

Network Type: PPPoA

As I suspected, you're on (very good) ADSL, so you've got nearly 21.5 Mbs coming in (from a maximum of 24) but only 1.3 Mbs going out (from a maximum of 1.4).  Unfortunately this extreme asymmetry is inherent to the technology: you'd need to move to FTTC (which is probably what you had at your previous address) or better to get a faster upload

[Flowerstar]

Hi @TimmyBGood ,

Many thanks for response and I am sorry that I am not expert like you because I have no idea what is FTTC if I am spelling it right and is that mean I need an upgrade to request from SKY?

[TimmyBGood]

@Flowerstar 

You are using ADSL, which is the slowest form of broadband (24/1.4Mbs), sometimes called 'Essential'.  FTTC is the technology usually sold as 'Superfast' (80/20Mbs).  Beyond that there's 'Ultrafast' (150 or 500 or 900Mbs)

[Flowerstar]

@TimmyBGood 

Many thanks for your help I will request an upgrade.Your advice is valuable to me.

Namaste 🙏🏼