Trouble paying bill

[Ward3099]

I'm struggling to pay my bill this month and I rang sky and told them as it was due yesterday I told them I would be able to pay it next month and they said they can't do nothing about my sky getting cut off but I have spoke to a few people and they have told me that their sky glass back on and just put a note on their account I was just wondering why mine can't get put on this is the first time I've missed a payment 

[Chrisee]

@Ward3099  its an automated process where if a direct debit fails then it is requested a second time 10 days later if that also fails services are automatically restricted. As far as we are aware this isnt something that can be altered. Debits are set up 14 days in advance which is why the agent could not help you. Services are restored once the account is paid up and a regular payment method is set up.

I have moved your postvto accountscand billing rather than Glass forum. As you will read you are not alone unfortunately.

[Daniel0210]

@Ward3099 
If your payment becomes two or more weeks overdue you will also have to pay the next bill as well. 

[Ward3099]

I did tell them I would be able to pay it next month, just as my friend has been in the same situation as me and got hers put back on that's why I rang up mine hasn't been turned off just yet but I thought I'd let them know so It wasn't just left. She has the same sky glass as me 

[Daniel0210]

@Ward3099 

The billing process is as explained by @Chrisee and we understand it is all automated.