0

Discussion topic: Text messages for feedback about contact I haven't made

Reply
This message was authored by DeeplyConfused This message was authored by: DeeplyConfused

Text messages for feedback about contact I haven't made

Recently I've been getting personalised text messages to my mobile requesting feedback on the sky service. Only thing is I haven't actually been in touch with Sky.

 

So, is this just generic spam trying to get cash out of my replies by charging for the replies, or has someone got my details and been ringing up, or what? It's odd as my name is spelled incorrectly on my account and the texts use the incorrect spelling.

 

I wish there was a way of contacting Sky quickly to just ask if someone really did make contact about my account - the help is useless.

 

Anyone else had this?

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Text messages for feedback about contact I haven't made

Posted by a Superuser, not a Sky employee. Find out more

@DeeplyConfused  If you have not contact Sky for any reason then it's highly likely that it's a scam as there would be no genuine reason for the text to be sent imo 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
DeeplyConfused
Topic Author
This message was authored by DeeplyConfused This message was authored by: DeeplyConfused

Re: Text messages for feedback about contact I haven't made

Hi, thanks for responding 🙂 It is most likely a scam, yes, although unusual for a scam to contain incorrectly spelled personal details which match the account. I'll get those changed I think!

 

Have blocked the number and deleted the messages anyway but intrigued.

 

Looking up the number it came from on the whocalledme site and it shows half scam, half people thinking it is Sky as they had made contact! Interesting. If it is a genuine SKy number I hope they are aware someone is misusing it alongside their genuine messages.

 

Thanks again.

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion