Terrible WiFi connection since Sky Q upgrade

[Jody84]

What are these channels as I don't no much about tech stuff? Thanks

[hollyvale]

I am low tech too but if you type   192.168.0.1   into your browser address bar and press enter it takes you to your Sky hub.  Select the [WIRELESS] tab and under the [2.4Ghz wireless settings] you can select Desired Channel from 1 to 13 then use the APPLY button at the bottom of the page - it may take a minute to update to the newly selected channel.

If you seach the internet for Sky hub settings, IP address etc. I am sure it will come up with plenty of advice on accessing your router and making changes.

Hope that helps.

[Jody84]

That's great thank you so much for your help really appreciate it.

[Mark39]

Sky's guide here also explains how to change your router's wireless channel.

[SkyQpoorWifi]

Before you go changing your channel for the Wi-Fi I recommend downloading a free app for your phone called Wi-Fi Analyzer, im sure there are loads of free ones if you cant find that one.

Then you can see what if any other users / interference is on any particular channel.

My 5G is on channel 36, no other signals picked up anywhere close to that…. And guess what…. The WiFi still drops, lags and generally is rubbish….

[PieTheSky]

Thanks for this tip, I'd been on to Sky and they've been useless. Nothing but generic responses about WiFi being individual to a household. 

I'd tried splitting the bands and manually setting the channels (not many options for 5Ghz), without luck. I used WiFi Analyser and could see the signal dropping every min or so. I've changed the LAN side option and this is no longer happening on the app. Have to see next few days if it fixes the issues with WiFi on Android devices.

Any downsides to this option being off? Couldn't see any searching online, I don't remote connect to anything or run a home server. 

Thanks

[hollyvale]

Hi PieTheSky.  Can you explain "LAN side option" please? 

[PieTheSky]

Hi, I was referring to P-roc post on page 2 about it resolving their issue. I did quote, but didn't work.

The option is under advanced and then LAN IP setup. There's an option to untick LAN side IPV6. My understanding is it'll mean your own devices will then be given IPV4 rather 6 IPs on the network. So far seems to have worked for my dropouts and I can only assume Sky have implemented the IPv6 option badly. 

[Zebuk]

Sky q is rubbish I been on all the pages and can see they say the same things over and over again there best one seems to be blaming the faulty router they have done this with me iv been sent out 9 new routers and guess what they all do the same garbage WiFi it's just not possible for all of them to be broken or faulty I have a booster box and it's just as bad there next best solution is to turn airplane mode on then of and should get you connected for about 5 minutes on a iPhone  only problem is i have a s9 plus great fix  works fantastic on a ps4 airplane mode so what ever they say is complete **bleep** they no there product is **bleep** I had this issue at my old house well iv moved to a new home and guess what it's still garbage 

[Chrisee]

@Zebuk Feel better now?

Wifi is not magic if repeated replacement routers have no fixed it there is another issue. There are over a million Sky Q Hubs in use and most work but if your’s doesn’t sounds like there is a problem.

If a property has WiFi issues then there are other solutions like Powerline adapters I need them myself as 8 foot retaking walls tend to cause a WiFi shadow. Other causes include foiled faced plaster board or insulation which will kill any signal. No idea what your issue is as you have not given any detail but if you want help rather than just to vent why not start a new thread with some detail and your hub’s stats and one of the forum regulars will try to help.

[TOPS1]

Hi Chrissie, the common issue with many of the Sky Q Hub complaints is that users had perfectly good wi-fi coverage with other service provider routers before switching to Sky Broadband and the Sky Q Hub. There is something wrong with the design, the Sky Tech engineers themselves have said so (they've been to my house 3 times) and said hopefully it will be rectified with the next router model coming out in 2019. Also most people will not bother to voice their complaint on a forum, it will only be a very small percentage, the chances are there is a large number of dissatisfied customers below the radar.

[TOPS1]

Question is will Sky replace the existing flawed Sky Q hubs with the new model router when it comes out?

[hollyvale]

Well said TOPS1.  I fully agree.

I now recall seveal months ago when I had the SkyHD+ router I was having trouble with WiFi (which turned out to be an Openreach issue) and at the time I asked Sky if they had a newer router that might help.  The support engineer was quite candid then and said I had the better router and his personal advice was that there were lots of issues with the newer router and I should stick with what I had.  Pity I did not realise he was talking about the SkyQ hub and that clearly they see there are a lot of unhappy customers out there.

So far SkyQ has been a real disappiontment. I want to Believe In Better but so far I am Experiencing Worse...

- poor and at times unusable WiFi

- the TV user interface is inconsistent and complicated and longwinded (far inferior to Sky+)

- the TV handsets are hard to hold and the battery covers fall off mine every time I use them

- no option to "group" rooms together to keep viewing in synch if you have 2 adjacent rooms you move between

SkyQ has every appearance of a technology that has been rushed out before it works properly in real life situations.

[Mark39]

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@TOPS1 wrote:

Question is will Sky replace the existing flawed Sky Q hubs with the new model router when it comes out?

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On a paid-for basis, I would imagine so. For free: highly unlikely, I should think. But we'll have to wait and see.

[PieTheSky]

Sadly the LAN sids IPV6 fix didn't sort my issues with WiFi and it started dropping out again.

After making a complaint and goigg through tests with Sky, they believe the router is faulty and sending another (3rd since joining) router for me to try.

I've a feeling unless I buy my own modem router, I'll continue to see the issues ongoing.