Bill issues

[Alison45]

I am been charged 22pound a month 

When it should only be 19.99 a month on a

18moth contract I am not happy at all would like this sorted soon as 4 I am very upset about this and dont need this with my mental health 

[MBRS]

Hi

I need to speak to someone as i was furloughed and now back into work. This was informed to me last week just after i took the offer to reduce my SKY package to £5 basic. My father lives with us and is vulnerable, i need to get TV back on for him, and would like to re-instate the package we had, but i cant remember. you say your helping vulnerable but everytime i call the number its a message and then refers to the webiste. There is no chat facility either.

[Paulonthetelly]

@Alison45 , most likely the £2.021 is a general price increase that's covered under your contract. Sky announced in January that increases from April would apply. You can call customer services or send them a recorded letter stating your points. Good luck & let us know how you get on 

[Paulonthetelly]

@MBRS, you either continue with the basic package or you need to contact customer services to revert back your services.

[Federica-C]

Hi @Alison45, you can view your bills and payments online here.

If you are experiencing financial difficulty due to the impact of Covid-19, please go to Sky.com/help and review your account options.

[Anonymous]

Hi,

My sky broadband and sky talk was cancelled on 24/04 and switched to my new provider. However today I have been billed £42.99 for the period between 25/04 - 24/05.......the broadband was cancelled on 24/04 and the £42.99 has already been taken out of my account. 

Please can someone take a look at this and advise further ASAP?

Thanks

Nathan

[Piesarus]

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@Anonymous wrote:

Hi,

My sky broadband and sky talk was cancelled on 24/04 and switched to my new provider. However today I have been billed £42.99 for the period between 25/04 - 24/05.......the broadband was cancelled on 24/04 and the £42.99 has already been taken out of my account. 

Please can someone take a look at this and advise further ASAP?

Thanks

Nathan

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Did you provide the required 30 days notice and could this bill be that 30 days? We cannot access your bill as this is a customer forum, we are not Sky.

[Anonymous]

No, my contract ended on 22/04 and sky have been insisting over the last month not to contact them unless you are deemed vulnerable (or a key worker). I signed up with my new provider on 07/04, none of the correspondence I received from sky says I have to give 30 days notice, my contract is up, it just says I can switch to a new provider with at least 10 working days notice, which I did. Once I signed up with a new provider I also got an email from sky saying they have received the request from the provider and will be cancelling my sky talk and broadband on 24/04. I understand being charged for the 2 days 22/04 & 23/04. Anyone know how I am supposed to contact them now regarding this and look to reclaim my money back?! I appreciate your not sky, just wondering if anyone has anyone helpful advice, info etc

[Rebeka31]

hello please can my bill date be pushed a week without my services being stopped please, because due to the current situation i am unable to deposit money into my visa bank due to the current situation closing the post office

[caesarome]

If Sky tries to take payment and it fails they will try again within 10 days. You can change your bill date here:

https://www.sky.com/myaccount/bill/change-payment-date

But do note that if it is close you to your billing date it might not apply to next months bill.

[zongo]

Hi while I understand we are in strange times money is an issue and I have noticed my bill is larger than normal. On looking it says due to changing something on my phone calls I've been charged more. I have made any such changes, but chat, email or calls and need it to be looked into please. My husband is on the high risk list and we are currently shielding as I still work. We really don't need the added stress or extra financial pressure of extras on my bill we have know knowledge about 

[MBRS]

Hi 

i called sky yesterday and managed to get through they cannot put me on my original offer but has offered a package will cost more and tahts without sky sports. Im unsure how tahts helping people when they are just starting up work again have vulnerable family at home to support.

[SpennyX]

@Chloe-W22 I've joined sky but I've not received my set top box yet, why am I being charged? I am not due to receive until 8th June now, why am I being charged for a service I cannot use? 

[Piesarus]

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@SpennyX wrote:

@Chloe-W22 I've joined sky but I've not received my set top box yet, why am I being charged? I am not due to receive until 8th June now, why am I being charged for a service I cannot use? 

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You should be able to download and use the Sky Go app.  That will give you access to Sky content on a smartphone, Tablet, Xbox, or Laptop computer. If your Laptop has a HDMI port then you can connect that to your main TV with a HDMI lead.  Not a bad solution in the interim. 

[SpennyX]

Inconvenient. I'd rather not be charged until I received my boxes and could watch properly - I am paying for multiroom and HD also.