Reinstate tv services

[Chloe-W22]

Hi @adamski1974, if you have paid your bill please also remember to add a reoccurring payment method.

If you have done both please allow up to 24 hours for automatic reinstate.

Thanks,

[dmy24]

Hi @Antony12345  thanks for your question.  I completely understand where your coming from, its a very uncertain and worrying time for many. Unfortunatly we are unable to access your personal Sky account via the Community forum so this would be something you would need to speak to Sky about. However just incase you werent aware you can make payments towards your overall bill throughout the month as you wish via sky.com which might help manage things a bit easier, I know it does for myself.  Really hope this helps 🙂

[Diesha09]

I am classed as vunerable/high risk and there is no where on this website where i can get help although, it does claim we are priority.

[Dallybally]

Hi @Diesha09 . Sky have put most bills up I think, you should have had an email about a month ago.You can challenge it and / or ask to leave if you are out of contract and you might get a discount, but getting hold of them right now is not going to be easy, which, unlike the increase itself, is not their fault.

[mike+simmonds]

Hi @Diesha09 

There has been a general increase recently in many of the Sky packages 

check your emails from Sky to see if you have one 

I'll see if I can find mine and will post the date 

edit - the email I received was March 17th

[Diesha09]

Thank you. I thought my bill was an 18 month contract at stated price. 

[Diesha09]

I have checked my emails and not found anything. All i have is my VIP rewards, whats coming soon and nevermiss emails.

[Anonymous]

---

@Diesha09 wrote:

Thank you. I thought my bill was an 18 month contract at stated price. 

---

Hi @Diesha09   Like everybody else in the world you probably didn't read your terms and conditions which states that Sky can increase your prices once a year up to a maximum of 10%. So expect two price increases during your 18 month contract. 

[Diesha09]

I did read them actually and i was aware that they increase prices during contracts soemtimes as i have been with sky for many years. This one however i was assured because of the upgrade i had taken it would be the same price for 18 months and at the end of that term it was liable to sky price increases.

[mike+simmonds]

hi @Diesha09 

If it helps, search your emails for one called

"Important changes to your Sky subscription"

[Dallybally]

@Diesha09, did they definitely tell you there would be no price increases? If you can find the date and time they record their calls and you could push back. They increased my price a few weeks after I had negotiated a new price and new 18 month contract. I think they put it up more than 10% actually, I didn't know that bit, will be checking now.

[Chrisee]

@Diesha09 if you feel you misled you should complain as Sky record all calls and can check what was said but I have never seen Sky offer fixed price contracts they all contain the increase clause. The complaints address is in this link - dont try calling currently as it is bedlam over the phone - How to make a Sky complaint | Sky Help | Sky.com

[Amy+i]

Hi ive currently been laid off work with the covid situation i have 2 small children and my sky payment hasnt been made and now i have no tv or app channels for them as rheyve been suspended 

[PeteRG41]

All you can do is call Sky or use Twitter/Facebook to contact them.  The community here can't help with your account I'm afraid.

[ednar]

I am in a similar poisition seeking help. In the at risk grpup, self isolating on NHS instructions, but no way to talk to anyone at Sky about my account.  

Have tried twice and been on hold for long periods then told they cannot discuss my bill. 

Also tried the on line chat. Held on for 2 hours and was then cut off 

I have resorted to sending a message giving notice. Hopiung someone might call me. 

I know none of this is Sky's fault but I accepted a new offer on 6 March and only have a 31 day cooling off period. I was happy with that deal on the phone but the on line bills for the next two months are not consistent and are charging a lot more than I was told on the phone.  In my circumstances I cannot pay a massive rise in price for a lesser service (again not Sky's fault I know) and despite being a Sky customer since a Sky pioneer 30 years ago I am not counted as VIP and so cannot get through. 

It is frustrating. But I have had to make clear I will lreave unless someone calls me back now within what is left of the 31 days.