Support with your Sky bill

[Kazzie2312]

I have incorrect call charges on my next bill and previous, how do I get this sorted as I'm unable to get through to the call centres and there is no where on the app or online to discuss this? As you can imagine money is tight at this time and I cannot afford to be paying for things I shouldn't be  charged for and then waiting for a refund of those charges 

[Billaboy]

Need help please

Due to the current situation i have been made Furloughed. Therefore my income has been reduced and trying to minimise outgoings to survive and keep my family going.

Can sky help me in this current situation ? I cant cancel as will be held to term is the there any way we could tempory hold my account?

Your assistance would be appreciated 

[trevforum]

This could last another 5 months so I think the board of Sky should consider allowing the cancellation of Sky TV on line without contractual penalty.  I bet that only 5-10% of customers would do that.   The shareholders are presumably in this together and realise that by Christmas their shares will rebound and divedends will increase.

[shakra]

My husband and I are both high risk , we are struggling to pay our bills, Sky took £92.46 out , and are due to take the same in April, At such a tragic time its a shame when people are struggleing to pay bills. I have tried to find a number to get in touch with Sky to see if we can reduce our bill, but always hit a brick wall . I would appreciate if someone could please get in touch . 

[Ken1710]

I have cancelled DD joining another supplier at moment much better rates and much better  package.I will  contact sky re outstanding balance (bet they contact me first).cant see many judges viewing sky's appalling way that they have treated customers at these extremely unprecedented times.

[Samsky81]

My bill has suddenly gone from £43 to £58 i was given an discounted package feb payment was £43 now your trying charge me £58 when i have the agreement email.. i cant get through to anyone so i have cancelled my direct debit as it goes out on the 2nd I'll wait for you to contact me seem convient that you put my bill up and cant get through to anyone to sort it out.. disgusting 

[trevforum]

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@Ken1710 wrote:

I have cancelled DD joining another supplier at moment much better rates and much better  package.I will  contact sky re outstanding balance (bet they contact me first).cant see many judges viewing sky's appalling way that they have treated customers at these extremely unprecedented times.

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So you have enough reserves to sign up with with another supplier?  Surely you should make do with freeview/freesat until you have a stable income again.

[Laing1]

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@Kristian7711 wrote:

Hello can anyone help, I phoned sky and got a deal to pay £9 a month for BT sport. I agreed over the phone after checking my bill I'm being charged £17per month??? I'm very upset by this as I feel I have been conned. What can I do?

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@Kristian7711 what does your actual bill say as Sky normally charge 1 moth in advance do it may well be you are being charged 2 months or almost 2 months in the first month. What do the next couple of months state your price is.

You will need to contact Sky to confirm what is actually going on. If it was by phone ask them to listen back to the phone call you made 

[best+of+the+best]

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@Ken1710 wrote:

I have cancelled DD joining another supplier at moment much better rates and much better  package.I will  contact sky re outstanding balance (bet they contact me first).cant see many judges viewing sky's appalling way that they have treated customers at these extremely unprecedented times.

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@Ken1710  I guess you were out of contract then and you have the Sky+ equipement  only

Don't forget anything Sky Q related has to be returned as it's only loaned to you during your contract and an early termination fee will also be added to your account not a brilliant start foryour credit rating  and new service supplier

[Rhonny]

@Kristian7711

You've not been conned, they just didn't implement it properly (unless as mentioned this is a full and part month together - check future bills).

Sky will have record of what was discussed on your call as they have to make detailed notes of what was offered, so a call should see this rectified quickly if it is a mistake. 

[Paulonthetelly]

So the normal price for BT sport in HD with Sky is how much?. It's £30 if you subscribe with BT. I do not see how they can distribute the service At £9 more likely a £9 discount making £17 a month or thereabouts.

[Samsky81]

My bill has suddenly gone from £43 to £58 i was given an discounted package starting feb,  feb payment was £43 now your trying charge me £58 when i have the agreement email and was told there would be no increase never mind a £15 increase.  i cant get through to anyone so i have cancelled my direct debit as it goes out on the 2nd I'll wait for you to contact me seem convient that you put my bill up and cant get through to anyone to sort it out also was having sky q installed  Monday but this has been delayed i need to speak to someone but cant... absolutely disgusting customer service i should have cancelled when i had the chance 🤬

[Laing1]

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@jmt73 wrote:

hi guys,

like many of you me and my partner have both lost our jobs during this outbreak, i need to be able to pause payments on my sky so we can focus on just food and drink for our kids, i have been sat here for an hour trying to figure it out but just going round in circles. i also cannot ring in due to us not being vulnerable. can someone help me at all? xx thanks in advance 

jen

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@jmt73 Hiya really sorry to hear your predicament. No one here has access to your account as the majority of us are customers like yourself.

In the circumstances I would say you need to call Sky as you don't want to get any further into debt and the best thing would be to speak to Sky regarding this

[ClaireLB1982]

Hi there, I'm struggling to get through to Sky, I need to reduce my bill, I was thinking of removing the TV and just keeping skygo extra, broadband and the phone line, is that possible? Thanks 

[Annie+UK]

Sky will not contact you, the automatic bill payment system will cut off all your services and you will still accumulate debt as you have breached your contract with sky

Cancelling a direct debit is not a very bright idea 😟