I have paid my bill

[Louise+1995]

I have paid the 86.50 and also I have paid for 87.36 too and doesn't seem to have come bk on yet 

[Louise+1995]

I have paid the 86.50 and also I have paid for 87.36 too and doesn't seem to have come bk on yet 

[Benny39]

Hi I had a text to say my discounts on my mobiles would continue but this hasn't happened  

[Piesarus]

@Benny39  not sure why you're telling us? This is a customer only forum not Sky. 

[County+Down+John]

Hi,

My sky Bill  has increased this month from £27 to over £40 and I need to know why?

• Please confirm and explain what options are available. 

[sky-customer-glas]

Good morning, I hope all's well with everyone today.

I think I might not be the only one this morning who discovers Sky has significantly increased my monthly bill without warning, and at a time when they have removed all communication options. In my opinion, it's not very ethical to increase payments without notification, particularly when many people are experiencing financial difficulty and increased anxiety during this time.  @Chloe-W22 - Sky has a duty to respond? If anyone has any updates or useful information to explain the increase generally then please share. @Piesarus I presume Level 8 means you are experienced in Sky community discussion - can you offer any information please? Many thanks.

[Piesarus]

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@sky-customer-glas wrote:

Good morning, I hope all's well with everyone today.

I think I might not be the only one this morning who discovers Sky has significantly increased my monthly bill without warning, and at a time when they have removed all communication options. In my opinion, it's not very ethical to increase payments without notification, particularly when many people are experiencing financial difficulty and increased anxiety during this time.  @Chloe-W22 - Sky has a duty to respond? If anyone has any updates or useful information to explain the increase generally then please share. @Piesarus I presume Level 8 means you are experienced in Sky community discussion - can you offer any information please? Many thanks.

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Unfortunately because this is a customer to customer only forum not Sky, no one has access to your account. Have you looked at your bills using the My Sky app? This will provide a breakdown of how your bill has been put together. Sky don't usually increase your bills without first notifying  you via email. The exception being when a discount is coming to an end. Your only option is to phone Sky which will require a wait on the phone or alternatively write to them at their registered office by tracked mail. 

[sky-customer-glas]

@Piesarus Thanks very much for that. I will try those options.  Very best wishes.

[Joe92]

I have been charge for not returning my sky products but I have sent them back and did so over a month Ago 

how do I claim this money back 

[Pamela2020]

Our bill has doubled with packages we don't need. Both in our 80's with ill health so classed as vulnerable but cannot get through to Sky to discuss this even though they say they are prioritising vulnerable people.  Have tried calling and go round in circles on the website.  Does anyone have any advice on how to contact them please?  We just can't afford the increased bill and don't know why they have increased it so much.

Thank you

[Piesarus]

@Joe92  currently your options are phone or by writing to Sky using tracked mail.  That's it, and you may struggle to get through by phone. 

[Joe92]

How do I write

to sky via tracked mail please 

[Elaine+Mitch]

@Piesarus I can not see your response that "hadn't changed in the last few hours" the only response I can see is your last one 

[Anonymous]

I upgraded my phone 6 months ago.Payments for it should have been stopped but you are still taking them.I am a Key Worker so why can't I get answers over phone.Many thanks

[best+of+the+best]

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@Anonymous wrote:

I upgraded my phone 6 months ago.Payments for it should have been stopped but you are still taking them.I am a Key Worker so why can't I get answers over phone.Many thanks

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Hi @Anonymous  No disrespect fully appreciate what the Key Workers are doing during this Pandemic. So what makes you think that your payments should have stopped if it's a pay monthly SIM then you can cancel giving the correct notice 31 days. 

Now your phone is on a Credit Agreement like a loan you pay a monthly amount outlined in your Credit Agreement which you have to pay until the phone has been paid off.

I've also got Sky Phone and SIM card I also received 10GB of free data added to my Sky Piggy Bank last month my phone will be paid off in full next week as my Credit Agreement comes to an end but I'll keep paying for my SIM card until I'm in a position to get a new handset .