Paid my bill but it’s still saying I need to pay

[Chrisee]

@Grizzly180170 it takes some time from when you told your bank to pay the amount until Sky gets the money and then their systems update. It can easily be a couple of days. Sky phone lines will open at 8.00 am but no need to call until several days have passed.

[Anonymous]

Hi I need to downgrade my package won't let me do it online so wht do you suggest me to do.

[PeteRG41]

Use the phone, or Facebook messenger.  The queues on the phone are fairly lengthy, but as demand goes down, the wait times should as well.

[peter2020]

so what sky going to do about bills they people can not pay yet ......are they going to help them as the gov are helpping them 

we are all getting told to stop at home and that we can not go to work

sky say they are helpping but i dont think just by being able to stop your sky spots is the best sky sud be doing 

you say we can download skygo more ....but if we can not pay the bill yet this is not going to work IS IT

i think the help we need is help with the bills as .......people are going to buy food b4 they pay a bill for there tv  but alot of us need sky to work 

i look at what yours saying your helpping with but i thing you need to do more 

[Chrisee]

@peter2020 you could make the same argument about food from supermarkets.

Sky have announced some help here https://www.sky.com/shop/covid19-customer-update?irct=CHP-tile. They went further than either BT or Virgin in allowing customers to pause their Sports subs but in the end they are a business with 60 thousand members of staff to pay. 

[Anonymous]

Hi @peter2020   The difference is the government is a public body whereas Sky is a private business supplying a non-essential luxury TV subscription service.

[Louisemary1]

After changing my package, sky charged me £10 admin fee, which he did not mention at the time. Be aware. 

[Diesha09]

Hello Ednar, Try this number Zero three three three seven five nine three seven seven two. Tell them you need to cancel your sub and take it from there. They fully understand that people are struggling at the moment and will i have no doubt help you out.

[peter2020]

your saying sky is ---Sky is a private business ---- that are geting help from the gov 

[peter2020]

your saying ---- in the end they are a business with 60 thousand members of staff to pay. yes i see what your saying about food but we get help with that and the 60 thousand memders of staff are also geting help 

[peter2020]

@Anonymous @Chrisee 

[Theta77]

Why arwe we paying for SKY sports when we are only gettng replays? I pay for live sport

[peter2020]

@Theta77  this it true but they have gave you the tools to stop this so what i wud say to you is do it now .... what im asking is what help are sky doing for the ones that can not pay there full bills but need sky for phone and bb and if they dont pay these will get stoped @Chrisee  @Anonymous  are saying 1. 60 thousand members of staff to pay and 2. Sky is a private business supplying a non-essential luxury ----- to add to this the 60 thousand members of staff sud be at home as --- they say it a non essential luxury ?????   

[Jess+doherty]

My bill was cut off I'm trying to pay it but no saying my account is closed ? Is there a way around this so I can get out back in please with tv and Broadband

[Quoman7]

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@Jess+doherty wrote:

My bill was cut off I'm trying to pay it but no saying my account is closed ? Is there a way around this so I can get out back in please with tv and Broadband

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Hi @Jess+doherty  You need to call SKY, for help with your account!