i want to know why my sky bill has increased?

[Morgan+McDonnell]

@ednar you are unlikely to get a call back or resolution of your issue as the result of posting here.  This is a customer discussion and so no access to your account.

[ednar]

Thank you. I was not expecting a reply. Just backing you up that this inability to talk to someone is very frustrating. Though, of course, understandable. 

And to suggest you might do what I did, give notice to quit (as I needed to within my 31 days from accepting the offer) in hope someone will phone me before that is due. 

They have responded to the e mail within moments so I know it was receiveed. I do not expect anything to happen fast and understand the reasons, of course. But I am just covering myself so that if it turns out I was mislead on the phone on 6 March over the offer price then they know I cannot agree to the price billing shows. 

Not sure if doing this will help you. But it might be worth a try. 

[jim8sky]

6th march + 31 days gives more than enough time to actually send them a letter. As they do not want to lose customers they are more likely to phone you.

[Armin123]

I need to pay my bill late 9 / 4 / 19

[ajones1991uk]

Hi people how you have a lovely day. 

i got a big bill of £163 off Sky which i told they i paid it in the morning but my company had not paying me yets due with COVID-19 issue.the office is closed & most people i work for not been pay yets. Sky already remove the block off my TV. i had been told by my manager  i get pay on the around 17 April 2020.i am worry if they block my tv again as i not paying my bill which it ain't my falut.gov told us stay at home for 12 week :(......i am very stess here and worry if my tv going block.....it make my epilepsy worse stess out....can anyone help me with this matter what i need to do.....i know it not our falut if viru came UK but i promise i paid it on 24/03/20 but not get paid until next April i am not sure if sky can able to give me another day 😞 

[TimmyBGood]

@ajones1991uk 

Unfortunately no-one with access to your account details will see your post here.

[Diesha09]

All sorted. I was being charged for multi room which I don’t have so now I am £156 in credit!

[mike+simmonds]

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@Diesha09 wrote:

All sorted. I was being charged for multi room which I don’t have so now I am £156 in credit!

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Ah that's great news @Diesha09 

great detective work 👏👏

how long did it take you to get through on the phone - just interested 

[caesarome]

@Armin123 

If you have a direct debit set up Sky will take the money on the appropriate date.

If you don't have a DD in place then you can make a payment via this link:

https://www.sky.com/myaccount/bill/pay

[Diesha09]

To be honest it only took 10 mins. They were fantastic once I got through and arranged another slightly cheaper deal for me. Very grateful for their help in these uncertain times.

[Pinkkerry43]

How can I put my package down to basics because I have an underlying health problem I can't work for 12 weeks. I'm so worried about paying my bills

[Piesarus]

@Pinkkerry43 do you not qualify for the 80% salary grant from the government?

[Nicole+93]

I am out of work due to corona virus how do I go about deferring my payments for 3 months if I cant phone to do so? 

[Pinkkerry43]

I'm not sure, does it just automatically be paid by my employer?? I'm so worried right now as I'm with sky for everything telephone, broadband and tv 😢

[Grizzly180170]

Hi,

I paid my bill at 3:30am this morning and July bank account is showing it has been paid but my sky account is still showing I need to pay this again.. please can you tell my why this is happening as your phone are closed in this difficult time and I do not want to pay again for the same month?

Thank you 
Simon