Just took new offer - Bill incorrect by £200 - No Sky support

[GD1]

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@shaunnorfolk wrote:

OK,, thank you very much for the fast reply.

Any idea how we contact SKY? Email?

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Phone or letter are your only options currently

[Mark39]

Nobody here can possibly know, @Dommm . If you can't see the cause by checking the breakdown of your bill, you'll need to speak to Sky.

[Csteven85]

Hello there I've just noticed that I have been cut off my television ... I would like to know if you could please turn back on and I'll pay when I next get paid and bring my account up to date . I've been working around the clock as I'm a delivery driver so people can still get their daily needs and food supplies and I've ran a bit short on money for Bill's and food so had to dig in to some spare cash which was for my bill .. my internet is still on but my television isn't.. so I'd be very grateful if you could resolve this for me as this is the only day I have got off now until the lockdown is lifted . Minimum of 3 weeks 

[Dommm]

@Mark39 i did, I called up and got some woman that told me I was on a good deal!

i was that angery I just put the phone down! 30 minutes of waiting all for a 5 minutes conversion 

[gooners16]

I would like to know if my subscription for sky sports will be suspended from the start of th Coronavirus Carl Wilson 

thanks

[Annie+UK]

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@Nottohappy wrote:

I rang on monday to confirm I lost my job due to closure by government rules as I work in a restaurant  to say I couldn't afford my bill, the only thing offered to me was  to take children's channels off and save me £5 even tho children are off school, my bill was due out of my account that day and that was all the money I had left for shopping and had no choice but to stop the direct debit. All this was explained in the phone call which was a complete waste of time especially when you got others calls to make, like things ain't hard enough. Sky as now suspended my account, all I wanted was help, I've been a customer for 13 years and that's my thanks. So please contact me via phone asap as i cant loose my broadband my son needs it for school work

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No one will contact you due to your request here, we are mainly customers and the small number of staff have no access to the accounts system so would be unable to help anyway

[Annie+UK]

as far as I know the suspension starts from the time you request it, Sky have not said it will be backdated 

[Kristian7711]

I'm assuming they wont be open currently due to covid 19?

[GD1]

@Kristian7711   They are open but there are long wiat times once you let the message play through

[Anonymous]

Hello, unfortunately I have lost my job due to Covid-19 and I will not be able to afford my sky bill as I am struggling. I was wondering if there was anything you can do to help I don't necessarily want to cancel my sky package but until this is over and I've got some money coming in I will not be able to pay, thank you 

[trevforum]

The thing is the government need to prevent peoples credit ratings from being trashed if they start cancelling direct debits.  Come September when people will be tentatively trying to revive what businesses are left they might not be able to get credit to kick start things.

[nolte]

If you press enter/select button on that screen, you should be able to get the breakdown

[Rhonny]

@Anonymous

All you can do is discuss it with Sky BEFORE you get into arrears. If you miss a payment, they won't let you get through to them until the bill is paid.

[jmt73]

hi guys,

like many of you me and my partner have both lost our jobs during this outbreak, i need to be able to pause payments on my sky so we can focus on just food and drink for our kids, i have been sat here for an hour trying to figure it out but just going round in circles. i also cannot ring in due to us not being vulnerable. can someone help me at all? xx thanks in advance 

jen

[Chrisee]

@cheffey whilst that may seem like a good idea it really isnt. Speaking as someone who gave advice for a living I know that cancelling a direct debit hurts the consumer far more than the supplier. They end up in debt being chased by debt collecters and with their credit files in pieces and to add insult to injury they find zero sympathy from the courts when the company loads on charges.

I dont know whether Sky will change their policies and I really think they should  give their customers a breather but please dont be an idiot and cancel your direct debit.