Support with your Sky bill

[David251186]

The person I spoke to said they had received it and would turn it back on and it should be on in 10 mins and he would phone back in 20 mins to make sure but he didn’t 

[MEM666]

Sky must be one of the poorest service providers I have ever had the pleasure of paying!

I was made redunant at the beginning of March because of the threat of the virus.  Although my latest payment is now only 27 days late I have been hounded with threatening emails from Sky oh and they disconnected my service only 2 weeks after the due payment date..  I have emailed them so many times without one constructive response and tried calling them to discuss the situation.  I am sure it would be easier speaking to QEII than a representative of Sky.  Their excuse is that they are dealing with vulnerable customers which I would totally get if it werent for the fact I am dealing with Sky.  I shall conduct my own investigation and see for myself what they mean by dealing with the vulnerable because personally I think that is [removed]

So angry with this company!!!

Moderator note: removed unnecessary comments 

[Lianec86]

Please can somebody help me. My bill is usually £63 which I've paid today and it's asking for another £39.50 to have services restored I don't have this and I've been on hold for over an hour which is costing me. Does anyone have an email for sky or online chat that I can contact please. 

[MamaMarcy]

So ive been with Sky Broadband and Talk for about 3 years now. Its coming to the time of paying my next monthly bill and noticed I had been charged an EXTRA 31 POUNDS, leaving my total sky bill at 62 Pounds; with the extra charge being labled as "debit adjustment."

 For my line rental and my sky broadband unlimited im only 31 pounds. I dont have or make a lot of money and life check to check, to see this is almost a heart attack. As with everything going on at the moment ive been trying to get in touch with sky however they are only taking on at risk cases (even though im considered a person at risk but whatever) Please anyone if you have any advice with this issue get in touch. I am unable to contact Sky directly with whats going on and need some answers! anything would be helpful.!

[MEM666]

You are so right.  They have cut myself and my family off for being two weeks late with our payment.  Like you I was recently made redundant because of the virus. The well paid person within Sky who writes these policies and procedures does not have an ounce of compassion or empathy or indeed any idea  about what many customers are currently experiencing, at this moment in time, absolute shame on them.  I have a name for Sky but it is unprintable.  I am going to return to Virgin and BT Sport as soon as I am able to, I am sure they will appreciate my £1200 per annum.

[Anonymous]

Sky: I can't afford to continue with your bundles because my employment circumstances have changed.

You recommend not ringing you because there are high call volumes. So I go on your website. I get to the bit where i want to cancel the highlighted bundle - and all I get is a pop-up telling me to ring you.

I join the queue on the phone - 40mins wait predicted. Talk to a bot that you put on the line. it drops to 15mins.

18mins later a helpful chap comes on the line. "Would I like to Review or Amend my Bundles?"  - "Both please - I'd actually like to cancel the Sports Bundle and the Variety bundle" - "Oh I'm sorry I can't help you with that - I need to put you through to another department" - "Wait, wait, wait - I've been to your website and i've been on hold for ages, please could you make sure I'm not put into another massive queue? - and anyway, what's the point of that bot to descriminate the nature of my call if it puts me through to you that can't help?" - "Don't worry, you'll go straight through: hold the line" ... ... ... ... ... that was 25mins ago ... still the looped tinny music, going on and on ... I'm still on hold.

The pattern to all of the above is it would seem, the behaviour of a large company that wants to make it as difficult as it can for customers to unsubscribe from its services. It would be very easy to allow customers to amend their account on the website. I'M STILL ON HOLD.

[Chloe-W22]

Hi all, please see my first post in this thread for assistance on your bill.

Thanks,

[Nomoney]

Hi

My nursery has had to close its doors because of coronavirus so am currently out of work. I will be able to pay my April bill but am concerned after that as am at the mercy of our government paying me my 80% my employer has advised that after our pay on 31st march she has no idea when our next wages will be paid. How can I get sky to help me with this without them taking my services away?

[LizH2181818]

Hi there, we were due to move from Sky+ to Sky Q today, but obviously the engineer's visit has been cancelled. Will this be reflected in my bill? At the moment, it's still showing the increased amount.

Thanks

[Sticola]

Tbf, it's sky who will report any unpaid dd's to credit ref agencies and as this is a cancellation based on their error I doubt this will impact on your credit file, but you will have to find a way to contact them to explain this. You shouldn't suffer bad credit based on a non fault billing issue. I feel your pain tho, trying to get through at this time is very difficult as this is something that needs addressing as you don't want to lose your services. I do sympathize, sorry I can't give you any more help. X

[Gareth741]

My bill is wrong this month!!!   Sky are charging me way too much money at a time when i need every penny,  how do i correct this,  please help!!!!!

[Fhb2376]

I have had to close my salon due to the Coronavirus pandemic. The government announced last night that self employed people will not have any money until June. Are sky giving any holiday/deferred payments please 

[RossBaku]

I’m in the same boat as the OP. I paused my Sky Sports subscription on March 18th and it was processed the same day. My bill shows a reduction and partial refund, however I have a £60 “Premiums Downgrade Fee” which I will be billed for on April 2nd. It was explained this would be taken off within 24 hours of the pause (so March 19th) but it’s still there. I don’t want to call as it’s priority for vulnerable groups of which I am not a part of, but I also do not want to be £60 out of pocket next month for the foreseeable. Any ideas appreciated. Thanks!

[Markyboy88]

Hi all.

As of today. I have been put on short term leave from work due to covid 19 and wont be able to pay the bill due to no income. Any help on how I can go forward please .

Thank you 

[MEM666]

Sky give deferred payments ha ha ha ha. Sky dont give a hoot about the hardship of the self-employed or those made redundant during these horrible times.  I can vouch for this, the bar stewards cut me off without any consultation whatsoever two weeks or 14 days after missing a payment!!!!!!!They only care about their profit margins.  Mark my words Sky WILL lose many many many customers because of their total ignorance and autocratic customer service strategy.  Guess what Sky, once you lose those customers you absolutely will not get them back this one included.