Support with your Sky bill

[PandJ2020]

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@MartinSharpy wrote:

I have exactly the same issue - signed up my elderly parents in Novemeber 2020 for a 3 year fixed price deal and now they have a £3/month hike after just 3 months of the service. How is that not miss selling or devious or similar? Ill await a response from someone here who knows.

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No one here will know the specific details of the agreed contract.  Sky's minimum term contracts are a fixed discount from list price for a fixed duration -the list price can (and does) change.

If their contract specifically says fixed price then Sky will have to fix it.

[Mooooose99]

Hi all

I've been with sky for years. And now I'm struggling paying my bill i got told a could wipe bill and go down to the £5 special basic pack. So I rang and wasnputting it all through and they said I can't do it cos I've not been affected by covid.

This wasn't told to me the previous week by the advisor they said no its on u can wipe it and do this.

I can't ring them and can't chat online to them and I'm stuck with a bill I can't pay dont know whT yo do 

Thanks

[caesarome]

We are all customers here like you so there is nothing we can suggest other than putting a complaint in:

https://www.sky.com/help/complaints

[Piesarus]

Hmm! That's sounds like a great plan, I want to wipe my gas, electric, water bill, council tax in fact all my bills. In fact we should all be able to do it, what do you think folks, get everything for nothing! 

[Mooooose99]

err yes thats what they can do. U pay a percentage of ur bill and they clear the rest. 

And u can do it for gas electric and council tax u can pay a lower rate if u ring them.

The point was that I got told this about sky actually from sky advisor but advisor didn't tell me the whole story only have the information. And that makes it false and mis leading from sky.

[Evelyn+OConnor]

I am a vulnerable customer 80 years of age living alone I hjust want to pay my bill now and set up a ne direct debit. My previous card was compromised so you were not paid by. The bank. I need to talk to someone m. Please call me. Evelyn OConnor

[SKY1992bf]

@Evelyn+OConnor  I've replied to your other post, if you want to speak to sky you need to call yourself as Sky can't identify you from here

[Mark39]

@Evelyn+OConnor Sky won't contact you in reply to your post. See the answers to your other post.

[Anonymous]

Good 

[starwars2020]

I calld you on the 28 march about payment of  £203.41  for the bill I owed you and told you that it put me in financial problem you told me that you had no control of the payment and to doo a charge back for the mony and make a manual payment to you I told te bank the said that while the payment was pending  which cleared on the 31st of march I called the bank and asked for the charge back you told me to  do and they set up a dispute and told me it would  take 14  days for them to write to you about that you told me  to doo a a charge back for the amount chan you check that you received letter from barclays as I still not get the charge back till I sent my letter back singed and you got in touch barclays  so I can get the charge back from them for the £203.41 I had to borrow mony from my daughter to pay car payment or car get reposted please reply to barclays to release the monybback in my acount

[SKY1992bf]

@starwars2020  Your post won't be acted on here as this is a customer helps customer forum only 

you will have to raise this again directly with Sky via phone I'm afraid 

[Mariah1234]

I want to make a part payment to my bill , if I do that will my internet still be working n not disconnected 

[caesarome]

As we are all customers here @Mariah1234 then is is difficult for us to say for sure what will happen but paying part of your bill might prevent from happening so if you can I would pay the rest of it as soon as you can. If your services are suspended then to restore them you would need to pay off the bill in full and setup a direct debit.

[Mark39]

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@Mariah1234 wrote:

I want to make a part payment to my bill , if I do that will my internet still be working n not disconnected 

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I believe your part payment would need to leave no more than £25 outstanding to avoid your services being restricted. 

[Mariah1234]

If it's less than £25 then my service shouldn't be restricted right