Support with your Sky bill

[jookon]

It's hilarious that I can not even cancel my SkySports package without having to CALL their customer service.. Talk about keeping their customers hostage. Feel sorry for vulnerable people who just want to cancel without having to talk to Sky's customer agents.

[Piesarus]

---

@jookon wrote:

It's hilarious that I can not even cancel my SkySports package without having to CALL their customer service.. Talk about keeping their customers hostage. Feel sorry for vulnerable people who just want to cancel without having to talk to Sky's customer agents.

---

If you don't like their business practices then you do have the choice of taking your business elsewhere. Why stick with a company you're so unhappy with?

[bob1234]

@jookon  You do not have to speak to anyone to cancel, just put pen to paper and send a letter to Sky's head office. They will act on it from the day received however for security reasons they will contact you otherwise you could cancel anyones subscription.

All details address etc in the T&Cs which you will have received.

[caesarome]

This link shows how to cancel under the Yes I want to cancel button at the bottom:

https://www.sky.com/help/articles/cancel-sky-tv

You can write, message, phone or use an online form.

[StacyS]

Hi I have changed my broadband package today however when I view my bills the change isn't there, how long will it take for the bill amount to change? Many thanks

[caesarome]

The change will appear on your next bill and will be back dated to today the day of the change.

[Rockybar123]

On my account, this is the second month I've had sky and it says the payment for my internet has been paid but it hasn't been onto my banking yet so I'm confused. The payment was supposed to be taken out yesterday but I tried to change the payment date.

[caesarome]

---

@Rockybar123 wrote:

On my account, this is the second month I've had sky and it says the payment for my internet has been paid but it hasn't been onto my banking yet

---

What happened last month when the same happened, what your bank account a few days laste in showing that the payment for Sky had been taken ?

[Rockybar123]

Last month I paid it fine, this month it's saying it's been taken out but it hasn't so I'm confused

[caesarome]

Give it a few days to see your bank updates and if it doesn't try contacting your bank as they will be able to confirm for sure if the payment has been taken.

[Nelina]

I am trying to resolve an issue on behalf of an elderly ,vulnerable client and getting nowhere! She doesn't have a computer so has to go through me. The taking of payments works very efficiently I notice!

Can I start a dialogue to get this resolved please?

40 min on the phone with no answer is disgusting 

[caesarome]

Sky support do not post on here so you will have to continue with the phone I'm afraid,

[Matdon]

Have been trying to pay my sky bill the last 2 weeks, everytime i put the card details in 'payment failed' comes up, have tried 3 different cards on the mobile app and tried on the phone to customer service! The last 2 customer service people i dealt with said there was something wrong with the account and would call back, still waiting

[SEABear]

Same here, although I don't have the money so my payment bounced. I've now been cut off and I can't speak to anyone. The only live chat I can find is for new sales (obviously) and they won't speak to me about it. All I can do is call up and get directed to a payment line. Whenever I try to choose a different problem just to get through to speak to a human I get sent a text with a link on. Disgusting Sky!

if anyone on here can work out how to actually speak to a human please please share 

[caesarome]

If you are a Sky Talk or Sky Mobile customer then try calling from ones of these phones on the 150 number as there are reports that this number will work.