Support with your Sky bill

[EHultman]

Hi,
I changed broadband supplier from SKY to Plusnet on the 02/06 because I called you several times to see if you could offer me a better deal which you couldn't. Now I see you have still charged me my "new" monthly fee of £42.99 which I was told was the new fee if I didin't renew my contract or swap supplier which I did with plenty of notice. Now I am asking you to refund me the £42.99 as I can not afford that at all and make sure that no more money gets taken out of my account for anything else but my mobile.
Emma

[Mark39]

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@EHultman wrote:

Now I am asking you to refund me the £42.99 as I can not afford that at all and make sure that no more money gets taken out of my account for anything else but my mobile.

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You'll need to speak directly to Sky to do that, for the reason given above.

[angela47.]

Hi I got a phone call asking me if I wanted sky tv on I accepted I have a old sky box the thing is I havnt received a new contract my new viewing card or sky box so I havnt got sky tv yet but you have taken a payment all ready 

[bob1234]

@angela47.  I trust you did not give any bank/card details as if you are updating Sky will have those details.

The boxes are brought by the installer and you should see the order details in your Sky account you should also have a confirmation email giving all details.

[angela47.]

yes they all ready have my bank details I've been on my sky account and says I have no orders but says I have sky tv why take full payment when I haven't received my stuff 

[PandJ2020]

@angela47.  Just to be clear - from this phonecall did you give them banking details?

If you did then I suspect your next call should be to your bank rather than Sky.

[angela47.]

I carnt remember if I did or not I dont think I did they took just over 50 pound out it used to be 32pound but with me getting the tv 

[PandJ2020]

@angela47. Is this payment listed as 'SKY DIGITAL' or something else?

[angela47.]

Ye sky took it out I checked me on line banking how can they take full amount when tv package not running yet 

[bob1234]

@angela47.  Have you looked at the email Sky would have sent you it should include dates etc and what you have actually ordered.

[angela47.]

Yes I carnt read it it looks like it's over lapping in places it's been about 2wks now 

[Feng1983]

I need some help understanding this, i have a contract renew offer to save £7 when i click renew my bill goes up by £1 and this number dosen't match my actual bill.

[caesarome]

Bills are created 14 days in advance of the billing date @Feng1983  so any changes you make today will not be reflected your next bill if it is due to be taken on 1st July as no changes will be shown on it once it has been created. What should happen if that a credit for £3 will be added to your account which would mean your next bill would be £3 cheaper.

[Ric2020]

Hi I lost my job due to covid 19 completely shut the whole company down and I received my bill today I really need to change the due date on this bill by 12 days ahead I'm concerned about how I'm going to pay it can somebody help me out I can't get in touch with anybody from sky 

[caesarome]

You can change the billing date here:

https://www.sky.com/myaccount/bill/change-payment-date

But do note that you might not be able to do this until after this bill has been paid. 

Under "Need more help ?" at the bottom this page is the number to call:

https://www.sky.com/help/home

Or if you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number.