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Message posted on ‎12 May 2021 06:27 PM

Slow upload speeds

Hi I'm on sky super fast fibre and have no issue with download but my upload speeds are round about the 1.5 to 2mb mark if I'm lucky.

any help would be great

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎12 May 2021 06:32 PM

Re: Slow upload speeds

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@David199 

 

Can you post your router stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎12 May 2021 06:38 PM

Re: Slow upload speeds

4283065C-7EA3-4F63-BAC6-E12831144CFC.png

 

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Message posted on ‎12 May 2021 06:39 PM - last edited: ‎12 May 2021 06:40 PM

Re: Slow upload speeds

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

The image should take 1/2 hour or so to be moderated

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎12 May 2021 07:09 PM

Re: Slow upload speeds

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

What is your guaranteed minimum downstream .  Your line attenuation suggests you should be closer to 75-80Mbps.  As downstream is guaranteed and upload isn't its better looked under downstream speed.

Can you run tests from my sky app and post details from more about your connection

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎12 May 2021 07:19 PM

Re: Slow upload speeds

26D61252-8E60-43E6-B273-BD300391421A.png

 

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This message was authored by: cookiemonsteruk

Message posted on ‎12 May 2021 07:27 PM

Re: Slow upload speeds

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

As i thought.  A line issue and you are not hitting your minimum downstream. Contact sky on 150 from a landline
0333-7591-018 from any other phone to report and request line test and engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: cookiemonsteruk

Message posted on ‎12 May 2021 07:29 PM

Re: Slow upload speeds

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

If they sort out downstream then upstream should follow

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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