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David199
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Slow upload speeds

‎12 May 2021 06:27 PM

Hi I'm on sky super fast fibre and have no issue with download but my upload speeds are round about the 1.5 to 2mb mark if I'm lucky.

any help would be great

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cookiemonsteruk
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Re: Slow upload speeds

‎12 May 2021 06:32 PM

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@David199 

 

Can you post your router stats

 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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David199
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Re: Slow upload speeds

‎12 May 2021 06:38 PM

4283065C-7EA3-4F63-BAC6-E12831144CFC.png

 

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cookiemonsteruk
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Re: Slow upload speeds

‎12 May 2021 06:39 PM - last edited: ‎12 May 2021 06:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

The image should take 1/2 hour or so to be moderated

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Re: Slow upload speeds

‎12 May 2021 07:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

What is your guaranteed minimum downstream .  Your line attenuation suggests you should be closer to 75-80Mbps.  As downstream is guaranteed and upload isn't its better looked under downstream speed.

Can you run tests from my sky app and post details from more about your connection

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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David199
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Re: Slow upload speeds

‎12 May 2021 07:19 PM

26D61252-8E60-43E6-B273-BD300391421A.png

 

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cookiemonsteruk
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Re: Slow upload speeds

‎12 May 2021 07:27 PM

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

As i thought.  A line issue and you are not hitting your minimum downstream. Contact sky on 150 from a landline
0333-7591-018 from any other phone to report and request line test and engineer

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Re: Slow upload speeds

‎12 May 2021 07:29 PM

Posted by a Superuser, not a Sky employee. Find out more

@David199 

 

If they sort out downstream then upstream should follow

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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