SkyQ Download Failed Item Unavailable

[Bunwell]

Hi it's not a user end issue and pulling plugs, doing rebuilds, updating software does not fix the problem .... there is enough evidence on here to prove that it's a Sky end issue to sort.

As per an earlier post, at 3 o clock this morning I did a successful download of American Rust yet last night and this morning the same 'FAILED' problem, so to me it looks like a problem due to high level of downloads and not to do with Customers boxes, TVs etc.

Have posted on Sky Help Twitter the same points.

Sky know what the issue is but choose to fob of customers with the same old 'pull the plug' cop out and treat Customers like idiots

About time they sorted technical support to customers having the same problems ...

[GaPe]

Have the same problem. Just been onto help support for 1/2 hr, and reloaded software. Next 2 downloads, while online to support, worked but has now gone back to same download failed problem. Have noticed that I am also unable to view my Sky Packages info (experiencing a technical issue, try again in a few minutes) for several days.

[Adam+STA]

Yep. Same here. Have 3 boxes and reset them all. No joy. Deleted all the failed recordings etc. etc. Seems given the amount of feedback on here, it's a Sky problem not a user problem. 

[Jeds]

A software update (over the phone with the engineer) resolved this issue for me.

Unfortunately, this was not before I was advised yesterday that only a hard reset of the box would solve the issue. So whilst I can now download new programmes, I have lost all my existing recordings ☹️

[jules+x]

Same issue here, updated software, reset settings and hard drive, rebooted box, engineer even came out to try a box swap made no difference,said it's an ongoing issue with some customers for the past 5-6 months.

[Bunwell]

Whilst an engineer on the line or coming out to do software update/swap box etc might fix the problem for some customers, and even then temporarily, it's clearly not the solution to all us customers having the same problem with Failed downloads.

If I can successfully do a download at 3 am but not at 7am or 9pm without changing anything in my Sky set up then clearly Sky need to be honest and fix THEIR technical issues that are causing it.

How wowful is Sky admitting that some customers have had the same problems for a number of months

Just pushes me another step away from having Sky altogether as not good value for money in my opinion

[georgebeds]

I had some luck downloading this afternoon then around 5pm it reverted back to 'Failed Download'.

To me this seems like an overload of resources on whichever server holds the downloading data.

[Wacky7]

Still having issues. Can now download The Lost Symbol but not Dexter. BBC and non Sky channels seem fine also.nThis is a Sky channel content issue. SKY need to get this sorted. 😩 

[Jeds]

Oh well, good while it lasted...back to download failed this evening. To be fair, Sky tech support have been pretty good, & have arranged an engineer visit tomorrow afternoon for a box swap...but I'm not holding out much hope that it will resolve the issue.

Still no admission from them that it's a known/wider issue though 🤷‍♂️

[seandjb]

Also receiving the same issue. Went through 3 series of Manifest and now getting this on the last 2 episodes. Other sky content seems to be working for me so seems to just be specific episodes / content. "Item unavailable" likely means content is not present at  the source. Doubt this is a server overloaded. I've been getting this for roughly the last five days. Hoping SKY can get this resolved. Personally I am looking for S3:E12 and E13 or Manifest. Please resolve. 

[stoemsen]

Just adding my name to the list. Ancient Sky+ box, external Wi-fi dongle, everything works apart from Sky Atlantic downloads - they worked ok until yesterday. 
Sky support told me (after 5 mins on hold) that this is an ongoing issue which they are aware of and which should be resolved within 24-48 hours.  

We'll see. 

[Thevittler]

Just got a message from sky who have blamed the problem on issues with BT routers. We'll see. Been a few days now. 

[Swanny1980]

Another name to the list here.

Only been with sky 3 weeks! Not a great start.

Was on hold 23 minutes before being cut off and offered advice by a text bot!!!

Will give it a few days and then potentially have to activate my cooling off period.

[Bec198]

Just a further update to a message I posted earlier.  I called sky this morning,  and they advised to reset settings and software.  This then allowed me to download 1 more episode, then stopped working.  I then unplugged my box this arvo,  but this made no difference. I then reset hardware but this made no difference  but this does delete all your recordings!  This made no difference. Called sky this evening and they are sending an engineer on Thursday

[MarkPJ2303]

And same issue ... no fix. Just Sky need to pull their finger out ...