SkyQ Download Failed Item Unavailable

[jules+x]

At this moment in time I am able to download an ondemand episode but usually that's where it stops then it won't let me download another episode....will update accordingly to let you know if the 2nd episode downloads without the usual Download Failed message....

[mark+J+Smyth]

Your response is invalid as although THIS thread is less than two months old, you might like to check and you'd note this issue is long-term (( 

[mark+J+Smyth]

Sorry, my post above  is addressed to: Laing1

[Laing1]

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@mark+J+Smyth wrote:

Your response is invalid as although THIS thread is less than two months old, you might like to check and you'd note this issue is long-term (( 

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@mark+J+Smyth yes there have been problems with dowsnloads going back but the particular problem in this thread ie downloads from non Sky content working but downloads from Sky content not working was first reported when this thread started and seems to have been fixed for most people. 

Sky still have to sort any remaining problems but these fixes if software related will not be overnight for the reasons I have already provided and if you previous post about a supervisor is aimed at me then you are incorrect as if you read the writing under the title of Oracle you will see I have nothing to do with Sky and am a customer like yourself

[mark+J+Smyth]

@Laing1 

Once again, this issue ( SKY content , not others ) is a much longer issue for some of us than two months and remains unresolved for many of us (

My particular isue was how you ( as a supervisor) 'responded' to one of us so afflcted .

I really think you owe us an apology

[Laing1]

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@mark+J+Smyth wrote:

@Laing1 

Once again, this issue ( SKY content , not others ) is a much longer issue for some of us than two months and remains unresolved for many of us (

My particular isue was how you ( as a supervisor) 'responded' to one of us so afflcted .

I really think you owe us an apology

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@mark+J+Smyth how am I a supervisor I am a customer just the same as you are and my opinions are my own and please explain what was wrong with my posts 

[grog+arson]

I agree with you @Laing1  this was a massively active discussion between the end of November when it was start and the 31st of December when we were told that a 'network issue' had been identified, but in the last couple of weeks it's been fairly quiet, so must have been fixed for most, but clearly not all people.

Maybe there is some mileage for those that are still having issues separating their issue into another discussion and detailing exactly what their environments and experiences are so that Sky can try and get a bead on what the outstanding issues are. They may not be able to see the wood for the trees as this was a very big discussion over a very short period?

[Super+Anthony]

@mark+J+Smyth  I agree completely with you. There are too many people on this link, who, just because it's working for them, don't understand what others like you and I and many others are suffering with. Sky need to get a grip and listen to people like you and I that there are still issues and it's simply not good enough

[mark+J+Smyth]

@Laing1 

1/ I realise you are a customer 

2/ I see 'supervisor' alongside your profile .. that implied you MAY have some management / moderation capacity - in which case your attitude particularly sucked.

IF your issue has been fixed, why don't 'you button it' and leave the thread to those who obviously still have issues?..... 

This is a forum to help folks with issues ( in case you forgot) . 

What that clear enough? 

[Laing1]

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@mark+J+Smyth wrote:

@Laing1 

1/ I realise you are a customer 

2/ I see 'supervisor' alongside your profile .. that implied you MAY have some management / moderation capacity - in which case your attitude particularly sucked.

IF your issue has been fixed, why don't 'you button it' and leave the thread to those who obviously still have issues?..... 

This is a forum to help folks with issues ( in case you forgot) . 

What that clear enough? 

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@mark+J+Smyth I am an Oracle which is nothing like a supervisor the link below explains what an Oracle is

https://helpforum.sky.com/t5/custom/page/page-id/oracles

You haven't  pointed me to the posts that you take umbridge with or you say I have maligned the people that still have the problem. In fact until you turned on me I haven't even tagged you in anything as I was talking to another customer 

if your read my posts I have tried to imply that if it is a firmware problem then it won't be a quick fix as changing the firmware takes time as I have been on the forums for a long time it is something you pick up on and is worth advising others so that they may be aware it won't be fixed overnight.. Lets hope after investigating that Sky find it's something that doesn't need a firmware update

I have said that Sky still have to sort this for the people that are still having the problem.

If you feel that any of my post are inappropriate you have the option to report them to Sky as does anyone 

Anyway arguing between ourselves insn't going to help the thread

[mark+J+Smyth]

@Laing1 

Ple-ease don't obfuscate... It is clear you have offended those who still have issues and you really DO need to stay off this thresd if you can't appreciate that fact. 

PS.. I'm a network enginner of 30 plus years ... 

[Laing1]

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@mark+J+Smyth wrote:

@Laing1 

Ple-ease don't obfuscate... It is clear you have offended those who still have issues and you really DO need to stay off this thresd if you can't appreciate that fact. 

PS.. I'm a network enginner of 30 plus years ... 

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@mark+J+Smyth Please point me to these post I don't see anyone else constanly attacking me as you are 

[mark+J+Smyth]

@lai 

post 1726

Now.. kindly drop it, unmless you discover something  to help those of us still having issues 

[Laing1]

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@mark+J+Smyth wrote:

@lai 

post 1726

Now.. kindly drop it, unmless you discover something  to help those of us still having issues 

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@mark+J+Smyth you may want to relook at post 1726 and who the author was it certainly was not me I have taken a screen shot anyway as proof. So now I will kindly wait for an apology from you 

 

[Doc5907]

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@mark+J+Smyth wrote:

@lai 

post 1726

Now.. kindly drop it, unmless you discover something  to help those of us still having issues 

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@mark+J+Smyth that post was made by me so I've no idea why you keep attacking @Laing1 

The only point I was making was that whatever Sky had done at the end of 2021, did resolve the issue for a lot of people (but not all). If that in some way offended you, then I apologise. 

The issue is clearly not resolved for some and a poster suggested starting a new thread for those people, which I think is a Good idea