* aRe: SkyQ Download Failed Item Unavailable

[mark+J+Smyth]

Please do not misunderstand me.. *I* appreciate those helping.. and even trying to help ..I do NOT appreciate folks telling others they are in a 'minority' .. when their experience is 100 % issues with ( now) 4 providers ( incl SKY)  and the DNS 'fix' not being reliable ( 

Cheers

[5martbunny]

Tried to download via sky go as a temporary fix and this doesn't work either. When is this likely to be resolved please?

[Sharon201083]

I'm a Sky + (not sky Q) customer and still not working for me. I tried to go into settings and change dns but it dosent let me change to any of the dns numbers provided in previous post. Just says digits must be between certain numbers. Fed up of trying to have to sort it myself. Sky are a joke this should have been sorted. Complaint put in but they just keep referring me to my internet provider (BT) and then saying they know there are issues. 
 Have manged to be able to use sky go on my phone to download programmes to there but shouldn't have to watch things through my phone. Sky will lose a lot of customers if they don't sort this out. If they know there has been a problem since mid 2021 surely they should have sorted something by now

[Sharon201083]

I've tried downloading via sky go app to my box but this doenst work either. I can download to my phone and am having to watch that way. It's a joke now to be honest sky have known about the problem since mid 2021 and still we are having no resolution. I should be able to watch on my tv not my phone wapiavlkat the amount it costs us sky uses per month

[Deano.]

Does these need to be done on all boxes, main box and minis, if so can I use the same number settings ie. 1.1.1.1. On all boxes.?

[grog+arson]

I'm not sure there is much more that can be said on this discussion now, hopefully it will be of help to people if they follow the instructions posted, lets hope Sky produce the actual fix sometime this decade.

I'm now off on another discussion to see if I can work out why my Sky Q box has all of a sudden decided to blip its 'connection to internet' constantly!!

No peace for the wicked. 😉

[Grampsx2]

My apologies for the dozy query, but I am trying to follow the instructions in post 964 but at Network Setup, I don't have an edit option, only Reset.

Is that ok?

[grog+arson]

@Grampsx2 You need to select 'Advanced Settings', you will then be able to change the DNS server entry and then confirm the change.

[csd13]

@grog+arson 
Re "I'm now off on another discussion to see if I can work out why my Sky Q box has all of a sudden decided to blip its 'connection to internet' constantly"

I had the same issue a few months ago - Sky engineer came out and didn't need to check Sky Q box on arrival as he already knew it was a(nother) software issue where Q is incompatible with 3rd party broadband supplier, BT in my case. I had to wait until new upgrade was released.

Sky Q appears not to have been developed for non-Sky broadband customers. Not sure I will renew once my current contract ends.

[mike1944]

What I fail to understand is that my Sky Q worked extremely well since I have had it since May 2016 apart from a very few blips it has run without trouble. Now in the last few months I have had more trouble with my Sky system ever. Sky must have done something to change this, they have accepted that there is fault so why cannot they backtrack to the previous system that worked OK. 

Sky have got to tread carefully with their customers, with the news today that inflation will be rising in the next year, many of their customers might decide that Sky is not worth it anymore and either cancel completely or downgrade. 

The service they provide to their customers is abysmal. They have a mulitude of pages on the  SkyQ help section, How to set up a hand controller, using voice control, recording tips and tricks,  etc. Where is the help page about the present problem they have, where is the advice from them? If someone has a problem with Sky Q the natural thing should be is to go to the Sky help section on their TV. That is what a help section should be used for., but what do we get -- nbo information at all, that is really good customer service, not. 

They are relying on a discussion forum to do their job trying to find an answer to a problem they have created themselves. "Sky do better" -- don't make me laugh. That really entices someone to get an upgrade to Sky Glass, I would not touch it with a bargepole, they cannot even get SkyQ to work correctly yet.

[TrevA]

This message was authored by mike1944This message was authored by:

@mike1944 

I agree, people will spend money on what they need, food drink tv, go for best option

Sky are shooting themselves in the foot here, why pay for something that does not work

Firesticks, other various channels, no-one will pay megabucks for EVERYTHING

Trevor

[njktkj]

I finally spoke with SKY today, tried a full reset with no success so a replacement box will be here tomorrow, he checked the technical logs and there is currently no fix other than to replace

[njktkj]

HI @Chloe-W22  sorry to say the downloads to the box fail too both in standard & HD format, instant failure same as trying to record directly on the box, bizarteely scheduled recordings seem to be ok and all streaming apps are too

[SimonInSudbury]

I tried to post something on this discussion, but it has been automatically posted on another. 
Just to say that my downloads now seem to be working first time, every time after I got in touch with Sky via a complaint form online. I suspect they have sent signals to my box which appear to have cured the problem. This morning, I was experiencing multiple fails, but this afternoon those same programmes across various channels have downloaded first time, every time. Done a large trawl of various channels and programmes, and they too download first time. Every time. No fails. 
I will try again tomorrow to establish if the problem is resolved for me, or if it is a pure fluke, and will report back here.

P.S. I haven't touched any settings whatsoever since the start of this problem a month ago!

[grog+arson]

@csd13 The problem is, nothing has changed, no Sky software update, no firmware upgrade on the router, and most of the people with this problem are using Sky's mesh Wi-Fi and the fix is to disable it and connect directly to the router via an Ethernet cable (mine has been connected via cable for the last 6+ years), so it must be something they are going at their end.........again!