SkyQ Download Failed Item Unavailable

[grog+arson]

@Elll1e As long as you are out of contract, but if you've made any sort of change to your account it locks you in for at least 12 months.

[Skull+Treaty]

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@grog+arson wrote:

@SecretBob I used the 2 you have mentioned below directly from the Admin GUI on the Router, but I'll take a look at your link when i get a chance and see if that works for me.

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Here is the list:

Provider/ISP                                                                                                                               DNS servers

Google (Public DNS)	8.8.4.48.8.8.8
Cloudflare DNS (Public DNS)	1.1.1.11.0.0.1
OpenDNS (Public DNS)	208.67.222.222208.67.220.220
BT Broadband DNS	62.6.40.17862.6.40.162194.72.9.38194.72.9.34194.72.0.98194.72.0.114194.74.65.68194.74.65.69
PlusNet DNS	212.159.13.49212.159.13.50212.159.6.9212.159.6.10
Sky Broadband DNS	90.207.238.9790.207.238.99
Virgin Media DNS	194.168.4.100194.168.8.100
TalkTalk DNS	62.24.134.162.24.243.2
Zen Internet DNS	212.23.3.100212.23.6.100
AAISP DNS	217.169.20.20217.169.20.21
Hyperoptic DNS	141.0.144.64188.172.144.120
iDNET DNS	212.69.36.23212.69.40.23
EE DNS	87.237.17.19887.237.17.166
Vodafone Broadband DNS	90.255.255.9090.255.255.255
Vispa DNS	83.217.161.2483.217.161.25
Comodo Secure DNS (Public DNS)	8.26.56.268.20.247.20
Quad9 DNS (Public DNS)	9.9.9.9149.112.112.112
Verisign DNS (Public DNS)	64.6.64.664.6.65.6
Level3 (Public DNS)	4.2.2.14.2.2.24.2.2.34.2.2.44.2.2.5
NTT (Public)	192.250.35.250129.250.35.251
Sprintlink (Public)	204.117.214.10199.2.252.10

[grog+arson]

@DaveT59 It really depends upon the complexity of the issue and the required solution, and once they think they've worked out the problem, there will have to be a period of testing to ensure it doesn't cause additional issues (sort of where we are now), so probably a couple of months at least.

[grog+arson]

@Skull+Treaty Thanks, its a little odd that the DNS entries coded into the Smart Hub 2 aren't listed. I would say that could be the problem, but if it was, i would have been experiencing issues from 30th November when the firmware was last updated, but I haven't.

[Jimbo1Cam]

A couple of months? That's absurd.

I've had Sky Q for nearly 4 years and this has never been an issue before. I don't understand how it can just appear and then take ages to sort out.

SKY - NOT RESPONDING ON THIS THREAD IS EXTREMELY POOR CUSTOMER SERVICE. PERIOD. AT LEAST GIVE US SOMETHING TO GO ON HERE.

[Skull+Treaty]

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@Jimbo1Cam wrote:

SKY - NOT RESPONDING ON THIS THREAD IS EXTREMELY POOR CUSTOMER SERVICE. PERIOD. AT LEAST GIVE US SOMETHING TO GO ON HERE.

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Post 69 on page 5 seems to be the first Sky post on this thread, there are few more after that. 

*edit - post 291 & 318 are the next from Sky.

[Jimbo1Cam]

@Skull+Treaty 

Yeah that's the standard "nothing to see here, we're not aware of any problem, please supply evidence as we don't actually want to admit anything by trying to provide you with a solution" response.

[deejay55]

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@Chloe-W22 wrote:

Hey all,

Can you help us by giving some examples of the things you're trying to download, I'm ideally looking for:

- Programme title

- Episode and season number

- Your Internet provider

Thank you,

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@Chloe-W22 - are you able to update this forum about current status of this issue with Sky, please?

[grog+arson]

@deejay55 It's worth a try i suppose, if you don't ask, you don't get. 👍

[DaveT59]

Sky know what the problem is, our engineer told us about the issue last week before we even used our new SkyQ box.  There are problems downloading programmes if you don't have Sky broadband.  I am surprised it's taking so long to fix.

[Twigman]

A couple of months?

**bleep** they don't know what they're doing!

[LGUser]

If it was me with BT and the download problem, I would be trying all of the listed BT DNS servers to see what happens. You've nothing to lose by trying.

[Bantges71]

Please can someone explain in basic terms what DNS setting I need to change and step by step how to do it, it seems to be the best solution at present...

Very disappointing from Sky!!

[Twigman]

@LGUser 

I'm NOT with BT

I'm with EE

and frankly I don't understand your post - it's tech talk gobbledegook

[LGUser]

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@Twigman wrote:

@LGUser 

I'm NOT with BT

I'm with EE

and frankly I don't understand your post - it's tech talk gobbledegook

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BT owns EE. So that could be why EE also has the problem.