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Discussion topic: SkyGlass Awful

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This message was authored by SimonW This message was authored by: SimonW

Re: SkyGlass Awful


@Robgw wrote:

@SimonW 

 

You're not locked into a Sky contract, it's a monthly rolling contract for Sky.


The thing is you pretty much are locked into a contract, the TV without Sky Glass/Stream is almost unusable. You lose all access to channels, even the BBC, you can plug the ariel in which I wasn't able to test but I suspect its not the best user experience. It also greys out a lot of the settings removing some features that you could use external sources before. Worst of all its basically incompatible with Sky Q so you can't really keep the TV and go to Sky Q because there are things like when you turn the Sky Q box on it turns the TV off (But turning the TV on doesn't turn the Sky box on, for that matter, it doesn't seem to have an CEC ability) and some of the other Sky Q keys trigger actions on the TV

 

It's basically a TV designed assuming you are subscribing to the service otherwise almost all worth to it for most people is gone, they are going to keep subbing at least to the basic service until its time to buy a new TV when they may consider ditching sky (but I suspect most who stick with it will just switch to the latest version)

 

So they may reduce the length of contracts BUT they have you kind of locked in to having some kind of sub even more than with Q

This message was authored by silver+stream This message was authored by: silver+stream

Re: SkyGlass Awful

I dont get all this "the TV is unusible if you give up your sky glass contract "

 

it is a 4k screen with dolby atomas built in + 3 hdmi ports like any other TV so whats the problem ,just plug a freeview/fresat pvrbox or how about a skyQ box! just like we all did before then add  a amazonstick or equivalent. 

 

, I never used the aps on my old tv just a firestick and a sky Q box

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This message was authored by oj01 This message was authored by: oj01

Re: SkyGlass Awful

Posted by a Superuser, not a Sky employee. Find out more

@SimonW Many people have already cancelled their Sky Glass subscription and are using the TV successfully with Sky Q or Freesat etc 


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This message was authored by SimonW This message was authored by: SimonW

Re: SkyGlass Awful


@silver+stream wrote:

I dont get all this "the TV is unusible if you give up your sky glass contract "

 

it is a 4k screen with dolby atomas built in + 3 hdmi ports like any other TV so whats the problem ,just plug a freeview/fresat pvrbox or how about a skyQ box! just like we all did before then add  a amazonstick or equivalent. 

 

, I never used the aps on my old tv just a firestick and a sky Q box


Because as I pointed out they grey out some of the settings when you don't have a sub. I can't recall which ones they leave and which can still be accessed but there are some they remove that do impact external sources. And again as I said you can't really use a Sky Q box as the TV and the Sky Q box conflict. 

 

I would also add that a lot of people who need to use Glass (or at least those its aimed at) not only can't have a dish but probably also don't have aerial on their roof so they would have to rely on an internal one.

 

And the TV hardware also really isn't all that good, as I said in my other reply at the start of this part of the discussion you can get a better tv and something like a Sonos beam for about the same price, both of which is better than the Glass. So the reason you are buying it is the Sky software so they are basically locking you into having a sub and they know that. So they could have not cheaper out on the TV as much as they have in areas knowing the bit they make the profit on isn't the hardware but the subscriptions

 

 

This message was authored by dbader This message was authored by: dbader

Re: SkyGlass Awful

 

@silver+stream 

 

That is correct. I have a Freesat Box from Humax, and have it connected to my sat dish and to the TV via the HDMI 1 input. It works no problem. I have already tried it with my Sony 4k, which now has a Sky Glass puck, and it works fine there too .

I was concerned about the inability to record programs with Sky Glass, and so I decided to use the Freesat facility for that. It will not of course cover the Sky channels, and Freesat is not my ideal package, but it is completely outside Sky territory. So if you buy a Sky Glass, you are not completely locked into Sky.

 

As for Netflix, Amazon Prime, and many others, I have an Amazon Fire cube which would give me all that, if I decide I dont want the Sky Glass TV product, but keep the Glass TV.

 

 

This message was authored by Anonymous This message was authored by: Anonymous

Re: SkyGlass Awful


@dbader wrote:

 

@silver+stream 

 

That is correct. I have a Freesat Box from Humax, and have it connected to my sat dish and to the TV via the HDMI 1 input. It works no problem. I have already tried it with my Sony 4k, which now has a Sky Glass puck, and it works fine there too .

I was concerned about the inability to record programs with Sky Glass, and so I decided to use the Freesat facility for that. It will not of course cover the Sky channels, and Freesat is not my ideal package, but it is completely outside Sky territory. So if you buy a Sky Glass, you are not completely locked into Sky.

 

As for Netflix, Amazon Prime, and many others, I have an Amazon Fire cube which would give me all that, if I decide I dont want the Sky Glass TV product, but keep the Glass TV.

 

 


But you haven't tried your Freesat box on Glass without a subscription yet have you? If @SimonW (I think) is correct then you may have less control than you think once it's cancelled.

 

They do make a thing of the "Only 30 days contract" but if it does reduce the functionality then they've got you over a barrel regarding any potential future discounts. They could let you leave and see how long you put up with a "Dumb TV".

This message was authored by bob1234 This message was authored by: bob1234

Re: SkyGlass Awful

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

@dbader wrote:

 

@silver+stream 

 

That is correct. I have a Freesat Box from Humax, and have it connected to my sat dish and to the TV via the HDMI 1 input. It works no problem. I have already tried it with my Sony 4k, which now has a Sky Glass puck, and it works fine there too .

I was concerned about the inability to record programs with Sky Glass, and so I decided to use the Freesat facility for that. It will not of course cover the Sky channels, and Freesat is not my ideal package, but it is completely outside Sky territory. So if you buy a Sky Glass, you are not completely locked into Sky.

 

As for Netflix, Amazon Prime, and many others, I have an Amazon Fire cube which would give me all that, if I decide I dont want the Sky Glass TV product, but keep the Glass TV.

 

 


But you haven't tried your Freesat box on Glass without a subscription yet have you? If @SimonW (I think) is correct then you may have less control than you think once it's cancelled.

 

They do make a thing of the "Only 30 days contract" but if it does reduce the functionality then they've got you over a barrel regarding any potential future discounts. They could let you leave and see how long you put up with a "Dumb TV".


To add only the latest 4K freesat boxes will work with the Q LNB if you don't have that type of box you will have to change the LNB or if it is a hybrid one moved the leads (does not apply if coming from +HD)

This message was authored by dbader This message was authored by: dbader

Re: SkyGlass Awful

@Anonymous  I don't see how the absence of Sky software can stop the operation of a Humax box which has its own software. 

But I take your point in that, no I haven't actually done that yet. 

The question is what remains for control software in a Sky Glass TV that is not receiving the complimentary inputs from Sky via the Internet.

I always believed that the proof of the pudding lies in the eating, so the answer to all the questions will only come when someone has tried this scenario.

Perhaps there is a Sky user out there who has done so? 

I pass it over to this community for input.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This message was authored by Anonymous This message was authored by: Anonymous

Re: SkyGlass Awful


@dbader wrote:

@Anonymous  I don't see how the absence of Sky software can stop the operation of a Humax box which has its own software. 

But I take your point in that, no I haven't actually done that yet. 

The question is what remains for control software in a Sky Glass TV that is not receiving the complimentary inputs from Sky via the Internet.

I always believed that the proof of the pudding lies in the eating, so the answer to all the questions will only come when someone has tried this scenario.

Perhaps there is a Sky user out there who has done so? 

I pass it over to this community for input.

 

 

 

 

 

 

 

 

 

 

 

 

 

 


It won't directly affect the Humax box of course but it's what effect having no Sky sub will have  on the HDMI inputs. Possibly none at all but as you say, it's wait and see time.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: SkyGlass Awful

Posted by a Superuser, not a Sky employee. Find out more

Somewhat significant in this context that the Glass remote control handset does not have a dedicated input select button...

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This message was authored by bob1234 This message was authored by: bob1234

Re: SkyGlass Awful

Posted by a Superuser, not a Sky employee. Find out more

@TimmyBGood wrote:

Somewhat significant in this context that the Glass remote control handset does not have a dedicated input select button...


Very significant as unless both the glass and any device plugged into a HDMI input have CEC and it works on all inputs when the TV goes non smart then probably only one HDMI input will work and who knows about eARC.

This message was authored by SimonW This message was authored by: SimonW

Re: SkyGlass Awful


@dbader wrote:

@Anonymous  I don't see how the absence of Sky software can stop the operation of a Humax box which has its own software. 

But I take your point in that, no I haven't actually done that yet. 

The question is what remains for control software in a Sky Glass TV that is not receiving the complimentary inputs from Sky via the Internet.

I always believed that the proof of the pudding lies in the eating, so the answer to all the questions will only come when someone has tried this scenario.

Perhaps there is a Sky user out there who has done so? 

I pass it over to this community for input.


 See it's not that you can't use it (although if you go back to Sky Q you pretty much can't as some of the Sky Q remote keys activate functions on the Sky Glass. The main one is if you turn the Sky Q box on it will turn the TV off. If the Sky Glass remote activated functions on the Sky Q that would be fine as turning the TV on would turn the Sky Q box on but it doesn't. Some of the other keys also activate Glass features such as taking you out of what you are watching and back to the home screen) but more it reduces what setting options you can change which is already pretty limited.

 

You basically end up with a really dumb TV, that actually isn't very good (poor viewing angles, fairly poor colours configs out of the box for most content, especially content fed via the HDMI's and only one custom setting for all content rather than being a different one for every type of input and a too low amount of nits to display HDR well which coupled with it using the method of lowering the average brightness level to keep the HDR range which might keep the image clearer at the top end as it's not clipping the dynamic range but which makes HDR content much darker than. On TV's like this clipping works much better), without some of the settings (and features, for example, you can't use your voice to switch inputs) that at least give you some reason to own this TV over a better TV/Soundbar combo for around the same price. The value in the package is the software, not the hardware and without a subscription, there is basically no value in the software. 

 

All this pushes you, unless maybe it's perhaps just a kitchen or office tv that is there just for background noise than actually be watched; to keep at least the basic subscription around. And Sky will know this which is why I'm saying they could have cut their profit margins on the hardware which based on the fact you can get much better TV's and soundbar combinations for the same price and they make a profit, must be pretty big and put panel with better colour representation, better viewing angles and which could produce a HDR image that most people would find acceptable (even if it was lower nits if they had gone with one that clips the HDR that would have satisfied most people buying a TV in this price range, anyone who cares about the shortcomings of using clipping has a much better TV already). 

 

They seem to have taken the Apple Approach, charge a premium on the hardware rather than what Amazon/Google often do and that's selling it at almost cost trying to lock people into their eco-system where they can make more profit from than they could off the hardware. The only difference being Apple produces devices that have been swarming to pay the premium as they are high quality and Sky haven't. While they still needed better beta testers who seemingly were too scared or too lazy to provide Sky with decent feedback I suspect more people would have been willing to put up with the service teething problems if the TV/Soundbar was better than anything you could get for the same price and it's really not (especially at the 55" size which are the most popular size at the moment so carry the best cost to inch ratio). 

 

This message was authored by SimonW This message was authored by: SimonW

Re: SkyGlass Awful


@bob1234 wrote:

@TimmyBGood wrote:

Somewhat significant in this context that the Glass remote control handset does not have a dedicated input select button...


Very significant as unless both the glass and any device plugged into a HDMI input have CEC and it works on all inputs when the TV goes non smart then probably only one HDMI input will work and who knows about eARC.


Unless its one of the many things in Software that wasn't working then the TV doesn't even have CEC. I had an AppleTV, a Bluray player and a Freesat box connected at one point and none woke the TV up when they were turned on or switched inputs if the TV was on

This message was authored by tarbat This message was authored by: tarbat

Re: SkyGlass Awful

Posted by a Superuser, not a Sky employee. Find out more

@SimonW wrote:
Unless its one of the many things in Software that wasn't working then the TV doesn't even have CEC. I had an AppleTV, a Bluray player and a Freesat box connected at one point and none woke the TV up when they were turned on or switched inputs if the TV was on

 And that's really no surprise. Sky aren't going to make it easy to use a Sky Glass TV without a Glass account.

 

Anyone thinking about using a Sky Glass TV without a Glass account needs to seriously consider the implications:

  • How to switch HDMI inputs
  • How to select Feeeview channels
  • Remote control interactions with other remotes
  • Adjusting audio and picture settings, etc.

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This message was authored by DrMips This message was authored by: DrMips

Re: SkyGlass Awful

According to this page it will just act like a dumb TV if you cancel your subscription and don't keep it linked to a sky account. They don't mention if the freeview keeps working.

 

https://www.sky.com/help/articles/sky-glass-without-a-subscription

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