Sky will not let me back to sky Q

[Totalwar2]

Sky will not let me go back to Sky Q.They saying there a bug with there System that will not let them move them back to Sky.When I seen members here being moved back to sky Q.I spent about 8 hours on the phone with going from department to another.waiting days for phone calls that never get a call back as promised.So what do I do I been with sky for nearly 30 years love Sky Q wished I never left but got sucked in the sales pitch.There so many hardware and software bugs with Sky Glass just don't want it anymore.Looks like I be going down the apps for my tv and cancel down sky.

[Totalwar2]

Going back to SkyQ but still using SK Glass TV Will it work.also will you get uhd and atmos sound still?

[Deedee36]

I think you lose the udh and atmos 

there is a post somewhere on near abkur that 

[bob1234]

@Totalwar2You can't have both, if you go back to Q and keep the glass TV if will lose all its "smart" capabilities.

[Totalwar2]

Go back to sky Q box but cancel subs for sky glass but keep TV

[Anonymous]

I'm fairly sure you'll still get uhd and atmos on sky q as an hdmi connection. It's still a uhd tv with atmos after all. However be wary, I've heard if you cancel sky you have to pay for the tv outright in full.

[Totalwar2]

Sky just said no the sky glass tv will not work with sky Q they not compatible.

[bob1234]

@Totalwar2I am pretty sure they are not right unless the HDMI inputs are not full implementation but they do say and you should be able to plug a Q box in.

• HDMI

  3x HDMI 2.1
  eARC and CEC supported

[SKY1992bf]

@Totalwar2 A sky staff member on the forum has also said there should be no reason why a q box can't be connected 

[Totalwar2]

They saying no not possible hardware issue.

[bob1234]

@Totalwar2Try again and get a different adviser, if a Q box will not work I wonder what else will not and why they bother with any HDMI inputs.

[Anonymous]

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@Totalwar2 wrote:

They saying no not possible hardware issue.

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If that's true then I wonder if it's deliberate?

Despite a certain poster claiming it's a gift from God, it's looking more and more a busted flush.

[best+of+the+best]

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@Totalwar2 wrote:

Sky just said no the sky glass tv will not work with sky Q they not compatible.

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@Totalwar2 The Sky Glass tv has HDMI 2.1 ports they are backward compatability which should work with devices that have HDMI 2.0 or older the Sky Q box has HDMI 2.0 

Hdmi 2.1: What It Is, and Why Your Next TV Should Have It | Digital Trends

[Totalwar2]

They also said that I have to pay off tv to cancel sky glass subscription so that 4 years for me.There was I was thinking it was 30 Days.

[Chrisee]

@Totalwar2 I think your main issue will be getting Sky to re-instate your Q account while you keep the TV. Technically they will work but commercially they may not allow it..

Its worth calling and asking but you may have a fight on your hands.