Sky roaming charges

[David987]

I bought a £6 sim I could use abroad now after 4 days my bill is £43, can't use my piggy bank without being charged £2 per day

[caesarome]

---

@David987 wrote:

I bought a £6 sim I could use abroad now after 4 days my bill is £43, can't use my piggy bank without being charged £2 per day

---

There is a £2 charge per day which has to be paid I'm afraid as there is no way around this if using data when abroad.

[David987]

Yes I get that, but when I go on my account it won't show my bill so I can understand where the extra has come from, I've only been away 4 days and the only numbers I have called areGerman 0800 numbers which should be free. There was no warning from Sky they were introducing roaming charges, I have 45 gb in my piggy bank which I have to pay to use.

My wife is with O2 and she has not been hit so you can guess where I will be going as soon as my contract is up

[Daniel0210]

---

@David987 wrote:

There was no warning from Sky they were introducing roaming charges, 

---

@David987 

All customers were informed prior to the annual bill increases.

[David987]

Yes I see that now, didn't notice at the time.

Doesnt make it any easier to swallow 

I'll  be looking at alternatives eg o2 Giff gaff etc,  when my contract ends.

[David987]

Does using Strava with roaming switched off activate this charge?

Will Strava even work with roaming switched off?

[PandJ2020]

---

@David987 wrote:

... the only numbers I have called are German 0800 numbers which should be free.

---

No, you'll be charged international rates for those.  Calls included in your package to the UK are 'free'.

[David987]

But to access these "free" calls I have to pay £2 per day, is that correct?

[David987]

So my £6 per month unlimited calls and texts sim will cost me £70 for the 5 weeks I will be away?

[Lisa-P1987]

---

@David987 wrote:

But to access these "free" calls I have to pay £2 per day, is that correct?

---

Correct. You are paying £2 a day so that you don't get charged for making calls or texts whilst abroad to your family/friends back home in UK. As well as using your data. 

[Daniel0210]

@David987 

I don't know anything about the German phone system or pricing but surely if you are dialling from a UK mobile, regardless of where you are located you're likely to be charged?

[David987]

You're defending the indefensible,  it's just pure greed. Funny how all the operators firstly said they had no plans to charge then independently all came up with a figure of £2 per day, my £6 per month sim will cost £60 per month when I'm away, I've got 45gb of saved data I have to pay to access

No one went bust during the 5 years of no roaming charges, it's just snouts in the trough.

[GD1]

@Daniel0210  Correct, OP is using a UK Mobile provider to dial a German 0800 number, that is actually classed as a International call,  to benefit from the German free 0800 number you actually need to be using a German  Mobile Network providers sim.

Always worth considering for long stays https://www.simplegermany.com/best-prepaid-sim-card-germany/

[Daniel0210]

Thought that was the case @GD1  Been 46 years since I've been to Germany 😂

[Mark39 · Accepted solution]

---

@David987 wrote:

You're defending the indefensible...

---

Nothing to defend. See your terms and conditions.