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Discussion topic: Sky on demand not connecting - sky plus box
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Message posted on 14 Apr 2019 10:46 PM
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Re: Sky on demand not connecting - sky plus box
Annie,
Not all routers permit you to set a static IP from the router. You can often set static IP from the device that is seeking a connection with the router but it is still then up to the DHCP on the router to accept and assign that static IP address to the device. I tried setting a static IP address from the on demand box but my router's log (I was using a Draytek VDSL/2 Modem Router at the time), showed it had rejected the IP address from the on demand box. I have not tried with my current TP-Link router but as my on demand box is currently connected and talking to this router (which has a far stronger WPS signal than the Draytek one had), I am reluctant to mess about with things. The only thing I cannot get to connect with any consistency is my iPad via the Sky+ App. Occasionally the on demand box loses the wifi connection but at least my current router does reconnect with the WPS button on the box and the router.
Message posted on 14 Apr 2019 10:52 PM
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Re: Sky on demand not connecting - sky plus box
I’m using a TP-Link Archer C7 via Ethernet, I would always recommend Ethernet over Wi-Fi every time as it is more secure and suffers less from interference
You should be able to set a static IP Address on the Sky Box itself if a router does not allow it, you just use an address outside DHCPs scope
Message posted on 14 Apr 2019 10:59 PM
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Re: Sky on demand not connecting - sky plus box
@Annie+UK wrote:Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues
Did you actually read my posts?
If you did you would know i tried that lol. please re-read my posts on the list of things i have tried
Message posted on 14 Apr 2019 11:02 PM - last edited: 14 Apr 2019 11:07 PM
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Re: Sky on demand not connecting - sky plus box
@jonneymendoza3 wrote:
@Annie+UK wrote:
Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues
Did you actually read my posts?
If you did you would know i tried that lol. please re-read my posts on the list of things i have tried
I was replying to @R.W+Laidlaw
if I was talking to you I’d have quoted your post, when a post does not include a quote it usually means it is a reply to the post directly above it
Message posted on 15 Apr 2019 10:13 AM
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Re: Sky on demand not connecting - sky plus box
@Annie+UK wrote:
@jonneymendoza3 wrote:
@Annie+UK wrote:Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues
Did you actually read my posts?
If you did you would know i tried that lol. please re-read my posts on the list of things i have tried
I was replying to @R.W+Laidlaw
if I was talking to you I’d have quoted your post, when a post does not include a quote it usually means it is a reply to the post directly above it
You should use the quotes or mention the person's name.
Message posted on 15 Apr 2019 10:21 AM - last edited: 15 Apr 2019 10:25 AM
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Re: Sky on demand not connecting - sky plus box
@jonneymendoza3 I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.
Message posted on 15 Apr 2019 10:59 AM
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Re: Sky on demand not connecting - sky plus box
No you did not quote the person
@Annie+UK wrote:@jonneymendoza3 I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.
Message posted on 15 Apr 2019 11:13 AM - last edited: 15 Apr 2019 11:14 AM
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Re: Sky on demand not connecting - sky plus box
@jonneymendoza3 wrote:
No you did not quote the person
@Annie+UK wrote:
@jonneymendoza3 I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.
Post #105 which you replied to in post #107
this is going off topic now 🙁
Message posted on 15 Apr 2019 11:15 AM
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Re: Sky on demand not connecting - sky plus box
@Annie+UK wrote:
@jonneymendoza3 wrote:No you did not quote the person
@Annie+UK wrote:@jonneymendoza3 I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.
Post #125 which you replied to in post #127
this is going off topic now 🙁
When i quoted and read your pos you did not mention or quoted anyone and i assumed you was replying to me as the discussion before was about what i tried.
Message posted on 15 Apr 2019 11:17 AM - last edited: 15 Apr 2019 11:20 AM
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Re: Sky on demand not connecting - sky plus box
@jonneymendoza3 I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124
Note: I corrected a slight mistake in my last post
Have you contacted sky yet as advised by @Mark39 ?
Message posted on 15 Apr 2019 11:24 AM
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Re: Sky on demand not connecting - sky plus box
@Annie+UK wrote:@jonneymendoza3 I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124
Note: I corrected a slight mistake in my last post
Have you contacted sky yet as advised by @Mark39 ?
No i have not contacted them yet.
I know that if i do they will charge me for an engineer to come here and possibly charge me again for a new sky box
Message posted on 15 Apr 2019 11:31 AM
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Re: Sky on demand not connecting - sky plus box
@jonneymendoza3 wrote:
@Annie+UK wrote:
@jonneymendoza3 I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124
Note: I corrected a slight mistake in my last post
Have you contacted sky yet as advised by @Mark39 ?
No i have not contacted them yet.
I know that if i do they will charge me for an engineer to come here and possibly charge me again for a new sky box
That’s not how it works, skys call-out charge of £65 includes ALL parts and Labour to get your system up and working again
Message posted on 15 Apr 2019 01:42 PM
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Re: Sky on demand not connecting - sky plus box
Afternoon all,
Please keep this conversation on topic.
The Sky Community is a peer-to-peer forum, meaning that your enquiries will be primarily answered by other members. If you wish to speak with one of our Sky experts, you can see Contacting Sky.
Thanks
Federica-C
Community Manager
We're interested in your ideas for improving Sky Go, Sky Q & Sky Broadband.
Browse the latest customer ideas or add your own.
Message posted on 15 Apr 2019 02:04 PM
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Re: Sky on demand not connecting - sky plus box
Still it is not free....
Message posted on 27 Apr 2019 04:46 PM
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Re: Sky on demand not connecting - sky pkus box
Spot on mate worked first time
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