Sky on demand not connecting - sky plus box

[R.W+Laidlaw]

Annie, 

Not all routers permit you to set a static IP from the router. You can often set static IP from the device that is seeking a connection with the router but it is still then up to the DHCP on the router to accept and assign that static IP address to the device. I tried setting a static IP address from the on demand box but my router's log  (I was using a Draytek VDSL/2 Modem Router at the time), showed it had rejected the IP address from the on demand box. I have not tried with my current TP-Link router but as my on demand box is currently connected and talking to this router (which has a far stronger WPS signal than the Draytek one had), I am reluctant to mess about with things. The only thing I cannot get to connect with any consistency is my iPad via the Sky+ App. Occasionally the on demand box loses the wifi connection but at least my current router does reconnect with the WPS button on the box and the router. 

[Annie+UK]

I’m using a TP-Link Archer C7 via Ethernet, I would always recommend Ethernet over Wi-Fi every time as it is more secure and suffers less from interference

You should be able to set a static IP Address on the Sky Box itself if a router does not allow it, you just use an address outside DHCPs scope

[jonneymendoza3]

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@Annie+UK wrote:

Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues

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Did you actually read my posts?

If you did you would know i tried that lol. please re-read my posts on the list of things i have tried

[Annie+UK]

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@jonneymendoza3 wrote:

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@Annie+UK wrote:

Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues

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Did you actually read my posts?

If you did you would know i tried that lol. please re-read my posts on the list of things i have tried

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I was replying to @R.W+Laidlaw 

if I was talking to you I’d have quoted your post, when a post does not include a quote it usually means it is a reply to the post directly above it

[jonneymendoza3]

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@Annie+UK wrote:

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@jonneymendoza3 wrote:

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@Annie+UK wrote:

Try setting a static IP Address on the router, this will then bypass DHCP, I have both my Sky Boxes set to static and never have any connection issues

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Did you actually read my posts?

If you did you would know i tried that lol. please re-read my posts on the list of things i have tried

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I was replying to @R.W+Laidlaw 

if I was talking to you I’d have quoted your post, when a post does not include a quote it usually means it is a reply to the post directly above it

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You should use the quotes or mention the person's name.

[Annie+UK]

@jonneymendoza3  I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.

[jonneymendoza3]

No you did not quote the person

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@Annie+UK wrote:

@jonneymendoza3  I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.

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[Annie+UK]

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@jonneymendoza3 wrote:

No you did not quote the person

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@Annie+UK wrote:

@jonneymendoza3  I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.

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Post #105 which you replied to in post #107

this is going off topic now 🙁

[jonneymendoza3]

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@Annie+UK wrote:

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@jonneymendoza3 wrote:

No you did not quote the person

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@Annie+UK wrote:

@jonneymendoza3  I did include a quote the first time you made the same mistake, so I think the problem is your end and not the way I’m posting.

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Post #125 which you replied to in post #127

this is going off topic now 🙁

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When i quoted and read your pos you did not mention or quoted anyone and i assumed you was replying to me as the discussion before was about what i tried.

[Annie+UK]

@jonneymendoza3  I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124

Note: I corrected a slight mistake in my last post

Have you contacted sky yet as advised by @Mark39 ?

[jonneymendoza3]

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@Annie+UK wrote:

@jonneymendoza3  I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124

Note: I corrected a slight mistake in my last post

Have you contacted sky yet as advised by @Mark39 ?

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No i have not contacted them yet.

I know that if i do they will charge me for an engineer to come here and possibly charge me again for a new sky box

[Annie+UK]

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@jonneymendoza3 wrote:

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@Annie+UK wrote:

@jonneymendoza3  I’m referring to this post https://helpforum.sky.com/t5/Sky/Sky-on-demand-not-connecting-sky-plus-box/m-p/2990090#M83124

Note: I corrected a slight mistake in my last post

Have you contacted sky yet as advised by @Mark39 ?

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No i have not contacted them yet.

I know that if i do they will charge me for an engineer to come here and possibly charge me again for a new sky box

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That’s not how it works, skys call-out charge of £65 includes ALL parts and Labour to get your system up and working again

[Federica-C]

Afternoon all,

Please keep this conversation on topic. 

The Sky Community is a peer-to-peer forum, meaning that your enquiries will be primarily answered by other members. If you wish to speak with one of our Sky experts, you can see Contacting Sky.

Thanks

[jonneymendoza3]

Still it is not free....

[rugger]

Spot on mate worked first time