Sky hub 4 randomly restarts

[Anonymous]

 

[cookiemonsteruk]

@Anonymous 

At the minute you have excellent speeds, your stats show system time, wan mer and wlan up times at >16 hours therefore the system doesn't appear to have dropped for that length of time. The only indication of any kind of down time is the 1 line from the syslog that doesn't really indicate what happened before and after the drop. 

You could ring sky on 150 from your landline anyway and ask them to line test and check their history for drops

[Anonymous]

Done that they don't have a clue whats going on. Using the excuse of its in home have to come and check so thats fine agreed to that so will take it from there yes the status page when it cuts out dose not record any events only the time will be reset.

Thanks for your help much appreciated 

[Anonymous]

Hi all,

After the stats page being posted your would have seen the wan stats all saying 00000 for up time in all the time I have check this I have never seen this at 00000 it still remains at 00000 ? I have only had one random reset this morning my speed is now at the highest its ever been in the time i have been with sky its bang on 160mbps? Now I only set up the new hub Saturday at which point I use the lan port on the back to transfer data over to my switch you will agree there are two light one green and Amber that flicker this now is not the case but yet the port continues to work and send data to my switch. I wonder if that's stopped working and why its also displaying no up time? I have not looked at it in detail to say its stoped working 100% but 80% certain the data lights have stopped. I don't think this is software related? 

[Anonymous]

Sorry I mean the lan

[Chrisee]

@Anonymous have you any devices connected to the switch? The hub is showing no data usage over ethernet which indicates just the switch is connected. 

[Anonymous]

Hi thanks for your reply,

I do so the switch i have 4 devices connected to it and they are all working fine.

[jamesn123]

@Anonymous 

The screenshot you posted earlier with all the line sync speed changes doesnt seem right to me. it should not change that often. Do you see that in the log when the hub 'reboots'?

[Anonymous]

Its has always done that for as long as I remember the constant up and down with speeds in the log even if the modem has had an up times of days weeks etc