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This discussion topic is read only Discussion topic: Sky glass will not activate

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This message was authored by: Work5862

Message posted on ‎12 Dec 2021 09:30 PM

Sky glass will not activate

Hi our sky glass tv will not activate , it says code accepted and activated on our account when pairing but tv still not activated . Sky say the wy ring back within 72 hours? 

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This message was authored by: GD1

Message posted on ‎12 Dec 2021 09:31 PM

Re: Sky glass will not activate

Posted by a Superuser, not a Sky employee. Find out more
@Work5862 wrote:

Hi our sky glass tv will not activate , it says code accepted and activated on our account when pairing but tv still not activated . Sky say the wy ring back within 72 hours? 

Does the Glass TV shows it's activated?   Can you post a picture of where you are in the setup?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Aaln

Message posted on ‎12 Dec 2021 10:56 PM - last edited: ‎12 Dec 2021 11:09 PM

Re: Sky glass will not activate

Do a full reset first.

Turn off mains. 

Preas power and hold it when turning mains back on.

Press and hold 4+6 on the remote for 3 seconds 

 

It needs to update before you can link.   Unfortunately they didn't factor it in with the release of the tv.

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