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Discussion topic: Sky glass warrenty
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Message posted on 11 Apr 2022 05:49 PM
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Sky glass warrenty
After an hour on the phone today to both Sky and Domestic and General currently after 2 years there is no extended warrenty on the Sky Glass TV and neither knows after the 2 year warrenty has expired how you get the device repaired. When will this be addressed it is something I feel a lot of customers will be thinking about before they make the change over to the Sky Glass TV
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Message posted on 11 Apr 2022 05:58 PM - last edited: 11 Apr 2022 06:08 PM
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Re: Sky glass warrenty
Sky provides the two year warranty, which realistically is a swap-out, not a 'repair'. It's up to D&G if they want to offer an insurance-based cover, but as I've posted elsewhere, insurers are typically somewhat reluctant to take on risk which hasn't been quantified yet: they don't have to do so at all if they don't want to (although personally I suspect they'll start those annoying cold calls in autumn next year as the initial Glass sets approach their second birthday)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 11 Apr 2022 05:59 PM
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Re: Sky glass warrenty
@steve+read We are all customers here, so we can't give you the answers you seek.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 11 Apr 2022 06:00 PM
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Re: Sky glass warrenty
If you hold contents policy it would be covered for accidental damage etc.
I imagine by the time we are two years into ownership somebody will be offering breakdown insurance.
*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.
Sky glass 55”Anthracite - Stand mounted - Ethernet
Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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