Sky customer service, how poor!

[Rubymonday99]

I have one puck and not sure how this connects to the Sky glass tv, still waiting for an openreach engineer to visit to sort out the broadband?

Sky don't have any engineers trained on Glass products to advise or assist with install, how is that customer service?

[SKY1992bf]

@Rubymonday99  Glass is a plug in and play system the setup is all menu driven and therefore no engineer is required , their is technical support by calling sky or asking questions on the forum where we will answer anything when we know the answers

[GD1]

@Rubymonday99  If your Glass TV is up & running then as that relies on broadband and if it's still working it's not a broadband issue.

[SKY1992bf]

@Rubymonday99  A puck doesn't connect to the glass tv , it connects to one of your tvs that had a mini box connected to it via hdmi and like the glass tv the setup is menu driven 

[TimmyBGood]

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@Rubymonday99 wrote:

Sky don't have any engineers trained on Glass products to advise or assist with install, how is that customer service?

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Simply a different business model to the one used for previous Sky television subscription products, which typically required skilled installer attendance because asking customers to scale a ladder and bolt their own satellite dish on a wall with pinpoint alignment before drilling a cable entry might have somewhat reduced uptake...

[fizzdisco]

@Rubymonday99 

If you had a functioning Sky Q setup with miniboxes before purchasing Q then you really should have stuck with it. 

There is absolutely no reason to switch to Sky Glass if you have Sky Q and it delivers the type of service you need it to. 

Switching to Glass gains nothing other than an over-priced mediocre, bug-ridden TV of dubious build-quality, a reduction in channels, and an inability to record anything. But hey, some people love it!

If I were you I'd be calling Sky and asking them to come and collect all the Glass equipment, re-instate Sky Q and continue as before. 

[techman9]

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@SKY1992bf wrote:

@Rubymonday99  Glass is a plug in and play system the setup is all menu driven and therefore no engineer is required , their is technical support by calling sky or asking questions on the forum where we will answer anything when we know the answers

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Plug and play 😂 try telling that to all the people having issues here.